Job description

Join our Team at Qdoba Mexican Eats as an Hourly Shift Manager!!!

Position Summary: Supports the General Manager & Management Team in all aspects of service, quality, cleanliness, production, and maintenance for the restaurant during the assigned shift. Must be able to perform all duties and responsibilities of a cook, line server and cashier including interacting with guests and other team members. Oversees the preparation/creation of food, adheres to food safety standards, assists with controlling financials (sales/inventory/labor), and contributes to managing the overall physical restaurant.

How it’s Done…

People

- Trains, develops and coaches team members during assigned shift

- Assigns activities and tasks during shift and sets shift goals

- Treats employees with respect and dignity and regularly recognizes and rewards employees

- Complies with all state and federal labor laws and regulations

Guest Service

- Interacts and engages with all guests and team members

- Creates guest orders as requested and ensures the accuracy of each order when working on the service line

- Holds restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with Qdoba brand systems, procedures and food safety requirements to provide a crave-able guest experience

- Receives food orders; cleans, organizes, and rotates items in the walk-in cooler

- Assists with managing inventory control

- Showcases the preparation of certain menu items in the front of the house during peak business hours

- Samples freshly prepared items as appropriate during peak business hours

- Maintains brand image by ensuring restaurant cleanliness, maintenance, and excellent guest service

It’s All About…

Keeping it Real

- Being yourself

- Having a positive attitude and a genuine desire to make others happy

- Being confident yet open to asking for support

- Having pride in who you are and what you do

- Taking personal accountability

- Leading by example

- Being a humble leader

Serving One Another

- Letting others be themselves

- Treating each other with care & respect

- Welcoming new members to the team

- Enjoying being part of a team and helping others

- Being dependable and reliable

- Being self-motivated and action-oriented

- Communicating effectively and positively

- Holding each other accountable in a respective manner

- Never walking past a problem

- Knowing your team and bringing out the best in others

- Being fair, consistent and solution focused

- Cultivating a sense of belonging

- Encouraging the right behaviors

- Coaching in the moment

- Making it fun

- Creating an environment that allows for everyone’s success

Serving the Guest

- Having a desire to serve others

- Making each guest feel welcome and appreciated

- Anticipating guests’ needs and personalizing conversations

- Enthusiastically conveying a passion for food and sharing flavor exploration

- Being empowered to making it right for the guest

- Being thoughtfully generous

- Modeling the standard for the guest experience

- Identifying and solving problems before they impact the guest

- Having a calm, solution – focused approach to guest recovery

Learning and GROWING

- Taking initiative to understand and learn

- Applying what you learn

- Sharing what you learn

- Coaching and developing others

- Recognizing when others need support

- Focusing on your development

Delivering Results

- Communicating goals and expectations

- Managing resources effectively

- Empowering others to make decisions

- Recognizing success

- Keeping your manager informed

Requirements:

- High School diploma or equivalent

- Reliable source of transportation

- Ability to communicate (verbally and written) with others clearly

- Some lifting (Up to 50 lbs.)

- Legally entitled to work in the United States

- Willing to work some nights, weekends and Holidays

- Previous management experience desired

Job Types: Full-time, Part-time

Pay: $13.50 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Experience level:

• 5 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Sanitation stations available , hand washing stations and we follow all local regulations recommended by experts

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Management: 5 years (Preferred)

License/Certification:

• Serv-Safe Preferred (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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