Are you looking for a challenging role as a ServiceNow Engineer?

As a leading strategic service provider (SSP), InterVision assists IT leaders in solving the most crucial challenges they face by solving for the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

InterVision’s mission is to transform business through the evolutionary power of technology, and we’re committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

If you are looking for a career changing opportunity, we want to meet you!

InterVision Company is seeking a ServiceNow Platform Engineer that is responsible for development, implementation, core management administration, and support of platform technologies with a critical focus on ServiceNow solutions. The role will ensure overall performance, availability, and fitness of applications and environments essential for internal management support, and service delivery to customers.

We welcome your experience and talents to our team!

• Has demonstrated experience and capability implementing, maintaining, and building upon ServiceNow platform technologies, workflows, and integrations in controlled environments.
• ServiceNow Certification (Certified System Administrator) preferred.
• Scripting experience (leveraging JavaScript, and familiarity with CSS, HTML, AngularJS).
• Systems integration experience (REST-based environment Discovery and Orchestration).
• Demonstrated understanding of ServiceNow constructs and applications, including Business Rules, UI Policies, UI Actions, Client Scripts, ACLs, Script Includes, as well as data transform methods.
• Has demonstrated knowledge and applied understanding of ITIL concepts and IT Service Management processes in complex environments with significant customer impacts; ITIL Certification desired.
• Has experience in collaborative environment or on collaborative project; understands the activities related to collaboration.
• Has demonstrated ability to gain business acumen in order to make good judgments.
• Excels in identifying, analyzing, and resolving problems through systematic approaches.
• Understands stakeholder priorities and partners with business and technical resources to realize best-interest-of-the-customer solutions.
• Comfortable working with and documenting sophisticated and evolving systems designs.
• Able to initiate efforts for continuous improvement or new functions that enable the organization to achieve goals.
• Understands the time demands of new projects and daily administration and can adapt between the two.

Some of the exciting work you will encounter:

Build, Architect, and Affect Business (Strategy)

• Implement, configure, and maintain new and improved platform functionality and systems to ensure continuous availability and operational enablement with a focus on scalability; coordinate Quality Assurance and User Acceptance Testing.
• Tailor and extend solutions to increase efficiency and effectiveness through workflow development and customization, including use of scripting within the ServiceNow platform.
• Design, implement, and maintain software/systems integration, with a focus on service provider scale infrastructure IT Operations Management.
• Analyze and transform business and user requirements into actionable technical specifications; align deliverables and solutions with strategic vision for technology.
• Consult and advise cross-functional teams on existing and forthcoming solutions, alternatives, prioritization, and risks around critical technical decisions.
• Work with Project Managers and Business Analysts functions on Application Development sprints and new product development.

Operational Management and Administration

• Perform platform administration and responsibilities, including data management, security, integrity, release and upgrade validation protocols, SOP and guidance documentation.
• Mature and expand functionality and accessibility of knowledge repositories; curate and manage publication of core documentation for business and technical processes.
• Develop and coordinate programs for training and knowledge transfer to technical groups, end users, and customers on platform and related applications.
• Work with cross-functional teams to develop scalable solution specifications and enhancements, client-driven reporting and analytics, and service level transparency.

Troubleshooting

• Responsible for ongoing support and operational issues of implemented solutions. Conduct root cause analysis and facilitate problem management process.
• Work with Operations and cross-functional business users to resolve technical concerns; triage and coordinate response to performance and accessibility issues, incidents, system changes, and reporting requirements.

How Do We Back Our Strong Reputation?

GREAT PLACE TO WORK: If you thrive in an environment of growth and individual impact, InterVision is the place for you!

CUSTOMER SUCCESS:

When it comes to technology, our 25+ year history has guided some of the largest and most influential companies solve their problems with a broad range of innovative technologies ranging from network infrastructure to collaboration to cloud migrations.

InterVision can not only help clients refine their strategy with the right technology and the right cloud strategy, but also bring the resource models to take it to the finish line, assuring them a powerful combination of vision and capabilities.

BROAD CAPABILITIES: InterVision offers a wide range of services and solutions that organizations need to thrive in today’s dynamic IT market, including a broad range of innovative solutions for datacenter and cloud transformation, IT resiliency, modern communications, remote workforce and advanced data analytics. We’re competitive at all levels of engagement.

INDUSTRY ACCOLADES: InterVision has received some of the technology industry’s most prestigious awards and acknowledgements – repeatedly by Gartner® and Forrester™ plus Inc. Magazine’s 5000 Fastest Growing Private Companies.

TOP VENDOR CERTIFICATIONS: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained, certified engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Amazon Partner Network (APN) Premier Consulting Partner (with seven competencies), NetApp Star Partner, Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, AT&T Premier Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner to name a few.