Job description

Position Title: Service Lane Assistant / Primary Shuttle Driver

Department: Service

Reports To: Service Manager

Date Completed: December 18, 2018

Purpose of the Position:

A support role to aid the Service Managers, Service Advisors, Service Cashier, and others in meeting our customer’s transportation needs and provide the best possible customer service experience.

Essential Job Functions:

• Actively listens to concerns, takes action to respond to others needs
• Promotes dealership by presenting professional image, positive attitude, and clean work area
• Promotes a productive working relationship with others
• Speaks clearly, concisely and effectively
• Operates dealership and customer vehicles in a safe manner while obeying all laws and dealership policies
• Works efficiently to be as productive as possible at all times
• Complete facilities inspection weekly and lays out a needs list for the coming week.
• Make all decisions and perform all actions in adherence to our dealerships core values of integrity, respect, accountability, dedication and community mindedness
• Crosstrains and fills in the Service Cashier role as needed.
• Able to access Google chrome and utilize Google docs and sheets.

Daily Tasks:

• Be at work area ready to start working at assigned time
• Prepares service lane to open readiness status, lane clear, lights on, signage and cones out front
• Reviews Shuttle Tab on DHI Drive to determine needed customer vehicle pick up and deliveries for the day
• Performs and coordinates all customer vehicle pick up and deliveries
• Provides customer shuttle service when needed
• Keeps service lane free of vehicles that have completed the service check in process
• Pulls completed customer vehicles to designated area when directed for customer pick up
• Keeps all service area parking organized and keeps prime front parking spots clear for arriving customers
• Maintain cleanliness of service lane area to a high level to include cleaning floor, emptying trash, cleaning windows and doors, vacuuming and anything else that will enhance the customer experience
• Tag customer service vehicles during peak times when advisors can not keep up
• Move vehicles between dealership, tire store, detail building and technician bays as directed
• Maintain cleanliness of shuttle van
• Maintain cleanliness, location and mileage logs of company loaner vehicles
• Fuel vehicles as directed
• Spot clean customer vehicles when needed as directed
• Perform any support role tasks possible to keep other personnel in their work space and productive

Physical Requirements:

• Moving about the dealership to complete tasks
• Standing for 6 to 8 hours in a shift
• Normal color vision and depth perception. Visual acuity correctable to 20/20
• Ability to read information from printed sources and computer screens
• Frequent bending, stretching, lifting, reaching, and climbing
• Utilizing physical and manual dexterity, repetitive hand movements
• Lifting up to 70 lbs unassisted and assisting other employees to lift heavier objects

Working Conditions:

• Noise
• Vibration
• Paint
• Dust
• Exhaust fumes
• Other hazardous and non-hazardous materials

Qualifications:

• High school diploma or the equivalent. Ability to read and comprehend instructions and information.
• Valid driver’s license and acceptable driving record

Skill Requirements:

• Achieving High Standards focuses on ensuring customer satisfaction, getting results, displaying professionalism, and maintaining awareness to details. This includes understanding the importance of serving the customer and anticipating their needs, being a “self-starter”, consistently achieving or exceeding goals, showing concern for all aspects of the job, monitoring activities over time and following ethical standards set by the company.
• Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, using active listening skills to demonstrate understanding and sensitivity, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly and organizing them in a logical and concise form, and persuading others to change their opinion based on the information that one provides.
• Handling Pressure focuses on adapting to change, maintaining composure, resolving conflicts, and multi-tasking. This includes the willingness and ability to change work practices or priorities in response to changing conditions, maintaining performance under stress or opposition, maintaining quality while shifting back and forth between two or more activities, remaining sensitive to time deadlines and conflict situations, and settling disagreements by objectively analyzing viewpoints.
• Managing Complexity focuses on planning and prioritizing, problem solving, and making decisions. This includes re-evaluating priorities and re-organizing workload to meet demands, identifying problems, determining relationship between “cause” and “effect” and examining information from different sources to formulate the best course of action.
• Applying the Basics focuses on referencing written information, applying basic math skills, using computer systems, following and learning new procedures, maintaining awareness of and following safety procedures, and troubleshooting problems. This includes understanding information gathered from written text, diagrams and graphs; solving arithmetic problems; using computer systems to access and input information; and being able to locate and identify problems encountered on the job.
• Understanding and Using Business Knowledge focuses on applying knowledge, updating necessary training and certifications, and using knowledge of dealership operations. Other skills include assisting in controlling costs and executing dealership policies and procedures to ensure customer loyalty.

Usual Hours of Work:

Monday - Friday 7:30 am - 5:30 pm

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Year round work

Supplemental pay types:

• Bonus pay

Trucking driver type:

• Company driver

Ability to commute/relocate:

• Iowa Falls, IA 50126: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

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