Service Delivery Manager (MSP Industry)
Job description
Service Delivery Manager (MSP Industry)
A leading Managed Service Provider (MSP) that provides innovative IT solutions to businesses of all sizes. We pride ourselves on delivering reliable, high-quality services to our clients.
In your role, you will be charged with providing technical and managerial leadership to our First Response Group. You will act as the primary manager of the group to ensure the proper handling of service delivery and management of day-to-day client issues. Apart from your technical role, you will work with management to mature and develop the leadership structure and systems of the organization.
We offer opportunities for professional development and growth. We have a fun and collaborative work environment. So if you are a highly motivated individual with a service delivery background and experience working in an MSP environment, we would love to hear from you. Apply now and join our dynamic team!
Service Delivery Manager (MSP Industry) Requirements:
- Minimum 3 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support
- Demonstrable experience both managing and working as part of an MSP team
- Experience with creating and updating SOPs (Standard Operating Procedures)
- Experience with building and mentoring a team
- Experience with compiling service related data and reporting for review (SLA metrics and other KPI’s)\
- Experience managing an issue or ticket tracking system and RMM tools
Service Delivery Manager (MSP Industry) Benefits:
- Salary: $110,000 to $125,000
- Health Insurance
- 401(k) with match
- Very generous PTO
- Certification Reimbursement
- FSA account options
- Long term disability insurance
- Commuter benefit plans
Opportunity Location
New York City, New York
Proposed Salary
$110,000 - $125,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
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