Service Coordinator – East Moline

Road Machinery & Supplies Co. is searching for a Service Coordinator to join its team at its location in East Moline, IL. In this role, you will report to the Sales and Service Process Manager. This position will have the responsibility of providing general administrative support for the East Moline Service Department.

As a member of the team, you will enjoy:

• Work Culture – RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors, and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Stability and Reputation – RMS has been in business for over 95 years and continues to grow.

Responsibilities:

• Open and close work orders for the East Moline Service Department.
  • Lead paperwork process to ensure timely and accurate work order processing.
  • Work with Service Manager and Technicians to ensure accurate data input.
  • Review work orders prior to closing.
  • Maintain Service Job Tracker System.
• Update customers on status of work.
• Request customer authorizations and purchase orders.
• Collect customer payments to include processing of credit card payments.
• Create vendor purchase orders for outside parts and services.
• Post vendor purchase orders to appropriate work orders.
• Receive and code vendor invoices for Accounts Payable.
• Process and submit warranty claims.
• Receive warranty credit memos and post on warranty claim log.
• Review and update employee’s daily time entries.
• Submit bi-weekly payroll to HR.
• Review and assist with employee’s credit card reports.
• Assist employees with travel arrangements.
• Assist with general administrative tasks as needed.

Qualifications/Skills:

• Excellent communication skills, both verbal and written.
• Demonstrated ability to work with all levels within an organization.
• Ability to adhere to strict confidentiality when dealing with sensitive matters.
• Strong keyboard skills and proficient knowledge of Outlook, Word, Excel.
• Excellent time management and organizational skills.
• Ability to multitask while paying attention to detail in a fast-paced environment.
• Ability to take the initiative to accomplish work with little or no supervision.

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive. We also invite you to visit our website at www.rmsequipment.com to apply online. Equal Opportunity Employer.