Job description

Req ID: 414055
Address: 2180 Liebler Rd, Troy, IL 62294

Welcome to Love’s!

Where People are the Heart of Our Success

Service Advisor - Speedco

Our service advisors are customer-focused professionals who listen to the customer’s concerns and advise them on the best possible solutions. They are passionate about getting our customers back on the road quickly while driving profit through sales of service, repairs and parts.

How You Will Fit In

• Greeting customers in person or by phone and providing exceptional customer service
• Listen to the description of problems or service needed
• Determine type of service required based on diagnosis and prepare repair orders
• Estimate the time and cost of every repair
• Advise customers on other available services
• Secure agreement from the customer prior to all repairs
• Manages delivery of required repair action by successfully setting and managing customer expectations and accepts accountability for delivering outstanding service levels
• Clearly explain the requested service of every truck
• Act as a liaison between the customers and technicians
• Maintains documentation, including purchases orders, invoices, work orders, etc.
• Verify all final invoices and reconcile work performed and charges

Benefits That Can't Be Beat

• Medical/Dental/Vision and Life Insurance Plans
• Flexible Scheduling
• Road to Success Program for career development
• On-the-job training
• Competitive pay (paid weekly)
• Quarterly Bonus
• Holiday pay
• 401(k) with matching contributions
• Pet Insurance
• Parental Leave
• Adoption Assistance
• Employee Assistance Program

"Clean Places, Friendly Faces"

You will be working in a fast-paced environment. It will be your job to make sure we promote sales growth through merchandise execution and ensuring your team is well-trained to deliver world-class service.

To get started, we have to ask a few questions.

• Ability to work flexible shifts—including nights, weekends, and sometimes holidays
• Previous experience as a service manager or supervisor
• Previous mechanical experience
• Ability to do some light lifting (no more than 50 lbs) and bending once in a while
• Excellent communication skills
• Basic math and computer skills

Background Checks

All offers of employment may be conditioned on receipt of a background check report and/or drug screen that is acceptable to Love’s.

Typical Physical Demands

• Regularly required to talk and hear.
• Requires standing and walking, with some bending, kneeling, stooping, crouching, crawling, and climbing.
• Occasional lifting of up to 50lbs
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Diversity Statement

From the founding of Love’s, our leaders have been passionate about providing excellent customer experiences and helping our Team Members grow. We do both within a culture of respect and inclusion. To sustain this culture, we will welcome individuals who are diverse in experiences, age, race, gender, sexual orientation, religion and physical or mental ability. Also, we are committed to sustaining a professional working environment where ALL people feel respected. By doing these things we will cultivate diversity of thought and a spirit of innovation.

Grow Far with Love's

As a family-based company, we are committed to adhering to our values. Ensuring that each of our people has success is central to these values. The Road to Success Program offers leadership and management skills training. If management is your path, we will help you get there. As a merit-based culture, we champion creative and valuable ideas and challenging work is not only recognized but rewarded. Whether you are looking for part-time work to supplement your income or to grow into a leadership role, with Love’s, all roads lead to success!

Job Type: Full-time

Pay: $18.90 - $26.47 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday
• Weekend availability

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person

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