Job description

OVERVIEW
Our Service Advisor will be responsible for scheduling repairs, assigning jobs, monitoring progress, and providing excellent customer service.

RESPONSIBILITIES:

• Schedule maintenance work and advise customer of completion time
• Assign maintenance work and track progress
• Maximize use of available direct hours
• Handle customer inquiries regarding service work
• Enter labor charges on repair orders and assure the accuracy of repair order information
• Assist in overall warranty process, ensure proper procedures are followed and coding of repair orders
• Promote specials and promotions; suggest associated service work and offer other dealerships services as appropriate, i.e. truck rental
• Help maintain the volume of workflow in the department
• Maintain Service Department library and pertinent information
• Post pricing on menu board

QUALIFICATIONS:

• Knowledge of customer maintenance needs
• Mechanical aptitude required
• Ability to thrive in a fast-paced environment
• Ability to relate to customers in a positive and professional manner
• Working knowledge of dealer systems

EDUCATIONAL REQUIREMENTS:

• A high school diploma or equivalent and a minimum of 3-years of truck or auto technician experience or previous Service Supervisor/Advisor experience preferred.

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER

Job Type: Full-time

Pay: $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Night shift

Experience:

• Diesel engine repair: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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