Job description

We are excited to announce the addition of a move-in coordinator to our marketing team in Portland Oregon.

The Move-in Coordinator functions in a supportive role to the Marketing Director and Executive Director and acts as a trusted coordinator to potential residents, their families, and the surrounding community. His/her focus is to coordinate the move in process including but not limited to ensure all required documents are completed and communication completed and coordinated with resident, family, and community leaders. Additionally, the Move In Coordinator will maintain a strong knowledge of the community’s services, programs, team member’s backgrounds, talents and offerings which he/she can clearly convey to the potential residents and families and the outside community, and will facilitate and coordinate move-ins.

This position will be responsible to assist and coordinate with resident move-in's, in-house tours and events, work on sales leads, follow up on resident satisifcation, educate the residents about our services and amenities. You will be expected to make sales calls and appointments weekly. The ideal candidate will be comfortable speaking in front of professionals, giving presentations to large audiences, and working intimately with potential residents and their families.

ESSENTIAL JOB FUNCTIONS:

• Coordinate move in protocols with families, residents, referral sources, and community leaders
• Ensure all required move in documents from physicians, families, and residents are completed and distributed to management team in a timely manner
• Serves as a trusted advisor to potential residents, families, and referral sources
• Responsible for handling incoming inquiry calls, community tours, and establishing detailed follow up steps with prospects and families, in the absence of the Marketing Director as well as any overflow needs.
• Assists in planning, hosting events, managing RSVP spreads, etc. for prospects and referral sources
• Responsible for clear and frequent communication with team members on upcoming appointments, presentations, tours, and events
• Responsible for detailed and accurate entry of all prospects, family, and referral source communications into Customer Relationship Management computer program
• Responsible for remaining current on open inventory, pending move-ins and potential move-outs
• Responsible for the move-in process from helping the resident chose their apartment, communicating requests for nursing assessment from Health Services Director, paperwork signing from Executive Director, and apartment readiness from Maintenance Director, collecting and distributing the move-in paperwork to ensure their move into the community is a successful, positive experience
• Communicates move-in date with appropriate leadership team members for new resident welcome and orientation to the community
• Media and Marketing Planning Implementation
• Understand the need of the senior and the aging process
• Maintain confidentiality of all pertinent information
• Comply with all policies, cities, state, and federal regulations
• Interact professionally and effectively with all levels of the organization, residents, family members, etc.
• Perform other duties as assigned.

If you are energetic, compassionate, empathetic, and most importantly have a passion to work and serve our senior population then we want to hear from you!

Qualifications/Skills/Educational Requirements:

Level of Formal Education: Bachelor’s degree from a four-year college or university preferred, or one to two years’ experience and or training, or equivalent of education and experience in senior living.

Previous senior living sales and marketing experience strongly preferred.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental pay types:

• Bonus pay

Work Location: One location

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