Senior Customer Service Representative
Full Time
Boston, MA 02118
Posted Today
Job description
POSITION SUMMARY:
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).
Position: Ambulatory Services Representative III
Department: Substance Use Disorder
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree plus 1 - 2 years relevant work experience or
Associates degree plus at least 3 years relevant experience or
HS/GED with 5+ years relevant experience.
KNOWLEDGE AND SKILLS:
CBHC Business hours
Monday-Friday 8a-8p
Saturday-Sunday 9a-5p
This position will include weekend shifts.
Req id: 30093
The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: operation room (O.R.) scheduling, front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, and a variety of administrative duties in support of department (such as coordination of physician credentialing, handling forms, phones, filing, making appointments, photocopying, faxing, mailings, letters, reports, etc.).
Position: Ambulatory Services Representative III
Department: Substance Use Disorder
Schedule: Full Time
JOB REQUIREMENTS
EDUCATION:
Bachelor's degree plus 1 - 2 years relevant work experience or
Associates degree plus at least 3 years relevant experience or
HS/GED with 5+ years relevant experience.
KNOWLEDGE AND SKILLS:
- Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
- Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving customer issues.
- Must be able to maintain strict confidentiality of all personal/health sensitive information.
- Ability to effectively handle challenging situations and to balance multiple priorities.
- Strong computer skills and knowledge of Microsoft Office applications (MS Word, Excel, Access, PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
CBHC Business hours
Monday-Friday 8a-8p
Saturday-Sunday 9a-5p
This position will include weekend shifts.
Req id: 30093
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