Summary of Duties: Provide a wide variety of customer service-related, administrative and office management facilities.

Essential Duties and Responsibilities:

• Provide a high level of customer service to department customers by answering questions and providing information.
• Independently perform office support duties for the department including: maintain files, route incoming and outgoing mail, make copies, send faxes, printing labels, and other miscellaneous administrative support activities.
• Greet visitors and conducts to appropriate area or person.
• Routes incoming mail. Locates and attaches appropriate file or application and routes to appropriate staff.
• Composes and types routine correspondence.
• Organizes and maintains department office supply and printed material inventory.
• Prepare outgoing correspondence and information packets.
• Attends a variety of meetings related to departmental and interdepartmental activities and programs.
• Maintains records and develop tracking systems for activities such as incoming calls, office supply use and needs, etc.
• Recommend improvements in work flow, procedures and use of equipment and forms.
• Performs special projects for management staff, either conducted within the department or inter-departmentally.
• Conducts research, assesses and evaluates findings, and presents findings to management.
• Identifies resource needs and develops action plan; set up plans and procedures for achieving objectives.
• Perform other such duties and functions as may be necessary or incidental to the proper performance of this position.
• Assumes shared responsibilities in regards to administrative duties of various software systems including: Accella, 311, Fleet Maintenance, SharePoint/teamsite, etc.
• Other duties as assigned.

Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: Associate degree (A. A.) or equivalent from two-year College or technical school.

Experience: Over three years up to and including five years related experience and/or training; or equivalent combination of education and experience.

Licenses and Certifications: Must possess a Texas driver’s license within the first ninety (90) days of employment and meet the driver safety policy requirements.

Computer Skills: Must be proficient in MS Office. Must be able to learn new software programs that assist the needs of the Park Operations team.

The Woodlands Township is an Equal Opportunity Employer and values diversity at all levels of its workforce.