Screen Repair Associate
E&H Hardware Group was founded in 2011 by the Buehler Family of Wooster, OH. Previously they owned and operated 13 Buehler’s Fresh Foods supermarket locations which included six integrated hardware stores. Their first hardware store was opened in Orrville, OH in 1959. Currently E&H Hardware Group owns and operates twenty-six Ace Hardware stores, all of which are located in Ohio.
We are proud to be affiliated with Ace Hardware Corporation based in Oak Brook, IL. Ace is a retailer-owned, national brand, in business since 1924 and recognized as America’s premier hardware wholesaler.
We are looking for individuals who pride themselves by providing excellent customer service and building lasting relationships with our customers. Come share your knowledge of DIY home improvement and superior customer service skills.

The Screen Repair Associate responsible to the repair of windows and screens and maintenance of the department. They will maintain a proper in-stock level of merchandise and strive for product knowledge in all areas of the store to enhance customer service. Screen Repair Associate will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties and Responsibilities

Customer Service

• Project a positive representation of E&H Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess good product knowledge and knowledge of store layout and location of products.

Store Operations

• Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
• Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
• Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
• Responsible for maintenance of back stock levels in assigned department(s).
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
• Assist with overall maintenance of the store.
• Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
• Assist with merchandise resets throughout store, especially in assigned department(s).
• Ensure signage is current in assigned department(s).
• Operate forklift with proper training.
• Communicate any Store Support Center issue to Store Manager for follow up.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales ideas to Store Manager.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Education/Training
High School or GED equivalent.

Experience
Formal retail experience preferred.

Physical Demands
Standing, walking, lifting (up to 50lbs) and climbing ladders

ACE is the place for the Friendly Hardware Associate!