Job description

JOB RESPONSIBILITIES:

If you thrive in a fast-paced environment and are looking for an opportunity to develop your finance career, then we have a great opportunity for you. We are seeking a motivated, analytical, self-starter to contribute to our continued legacy of financial strength. Specific responsibilities for this position include:

• Call customers daily to obtain payments and resolve Order to Cash issues.
• Working with sales team and understanding our customers are repeat customers and must be treated with respect so as not to damage relationships.
• Responsible for the daily follow up and collection activity for customer accounts: Mainly Maintenance and Open Order lines of business
• Prepare customer concessions and Legal/Collection packages and follow-up that documents are processed.
• Customer Account reconciliations – both internal and external customers
• Keep customer contact information, both phone numbers and email address, current in our systems
• Document all collection activities within JDE Account Activity Log (notes).
• Hold collection meetings with appropriate field reps monthly to resolve past due AR
• Problem solve to identify the best method to collect outstanding balances from the correct point of contact
• Follow all company policy and procedures.

The culture is businesslike and professional. The accounts in the Otis portfolio are A-class, high profile clients, comprised of building owners/owner groups, large property management companies, high volume General Contractors and Developers. Successful candidates should have experience working with similar AR portfolios.

Education / Certifications:

High school diploma/certificate required. AA/AS degree preferred, or Technical/Business School Certificate or Diploma, Skilled Trades Apprenticeship, or other post high school training (two years duration)

EXPERIENCE / QUALIFICATIONS:

• Must have excellent communication style in both written and verbal
• Experience collecting for high volume B2B AR portfolios (over 2,000 invoices on the monthly Trial Balance)
• Driven to perform well in fast-paced environment
• Process-oriented
• Fluent in numerous computer-based collections applications
• Highly organized and Detail-oriented
• Respects accountability expectations
• Able to work well in teams, with colleagues at all levels of the organization
• Able to stay focused on achieving targets, whether working independently or in partnership with colleagues
• Punctual and Professionally conscientious in personal presentation and communication skills

Location: Onsite / Hybrid at a location below

West Palm Beach, FL

Bloomfield, CT

Houston, TX

Miami, FL

Atlanta, GA

Philadelphia, PA

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to work from 8:30 AM EST to 5:30 PM EST?

Experience:

• B2B High volume collections: 1 year (Preferred)

Work Location: Hybrid remote in Hialeah, FL 33014

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