Sales & Solutions Specialist, Disney Central- Full Time (Tampa, FL)
Full Time
Tampa, FL
Posted
Job description
As the Sales and Solutions Specialist you will assists guests with their digital experience through the website and in the My Disney Experience application. The Sales and Solutions Specialist is an hourly position in a high-volume inbound contact center located at Disney Central in Tampa, Florida.
The Disney Sales and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:00 a.m. to 11:30 p.m.
The starting pay rate for this position is $17.60 per hour
Responsibilities :
Basic Qualifications :
Preferred Qualifications:
Required Education :
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
The Disney Sales and Solutions Specialist will attend a paid mandatory training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:00 a.m. to 11:30 p.m.
The starting pay rate for this position is $17.60 per hour
Responsibilities :
- Assist guest with managing their accounts
- Navigate between multiple and concurrent computer applications to include phone, chat and email.
- Provide Guest Service when problems arise and help find solutions
- Meet required departmental metric expectations including productivity goals
- Adaptability to the fluctuating needs of our operations
- Assist Guest by providing comprehensive information about the resorts and dining using numerous software applications during this process
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
- Additional Personal Protective Equipment (face shields, refillable hand sanitizers, etc.) may be required
Basic Qualifications :
- Manage conflict resolution and make decisions through a delicate balance of integrity and partner resourcing
- Sound judgment and decision making
- Computer proficiency within a Microsoft Windows environment
- Written, verbal and interpersonal communications skills Grammar Fluency and professional email etiquette
- Passion and knowledge of Disney products
- Navigate between multiple and concurrent computer applications
- Sales and Service Experience in a service-oriented or contact center environment
Preferred Qualifications:
- Strong sales and closing skills and the ability to overcome objections
- Bilingual
Required Education :
- High school diploma or equivalent
Additional Information :
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
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