Summary

The Midway Motors Auto Group is seeking a Sales Professional for the McPherson Supercenter - GMC location to provide advice, sell/lease new and previously used vehicles, based on standards of gross profit, volume and the satisfaction of dealership clientele.

Role and responsibilities

• MAJOR TASKS are listed below, but the incumbent may be assigned to other duties.
• Welcome customers, build a relationship of trust and demonstrate serious commitment to customer satisfaction.
• Help customers choose vehicles by asking them questions and listening carefully to their answers, in order to identify their needs fully.
• Explain product performance, functioning and advantages to potential customers.
• Describes any optional equipment the customer might buy.
• Offer to road test a vehicle for any potential customer. Follow dealership procedure to obtain the appropriate identity documents from the customer before the road test.
• Explain, in a professional manner, the terms and conditions governing long-term leases, as compared to traditional purchase arrangements, based on customer needs.
• Obtain the required information and complete all documents required to prepare for a sale.
• Know and understand the concepts of equity and residual value and be able to explain the principles of depreciation to the customer.
• Negotiate the price and have the transaction approved by the sales manager.
• Forward 100 percent of the completed transactions to the F&I Manager, together with all the duly completed documentation (insurance information, the title for the transaction, etc.) immediately.
• Adequately prepare customers and provide them with information, in order to take maximum advantage of meetings with the F&I Manager.
• Define his/her annual personal sales objectives, having them approved by management and monitoring progress.
• Review and analyze his/her activities at the end of each day, week, month and year, in order to organize his/her schedule in the most efficient manner.
• Keep up-to-date on novelties with regard to products, features, accessories, etc. and their advantages for the customer.
• Know and understand all federal, state, and municipal bylaws regulating retail automobile sales.
• Participate in training courses on products and sales as instructed by the sales manager.
• Delivery-related tasks
• Verify vehicles sold to prepare for their delivery to customers before the customers arrive.
• Deliver vehicles to customers, ensuring that they understand their functional features, the warranty and the documents to be completed.
• Introduce customers to the after-sales department personnel, to highlight the quality and efficiency of the repair and maintenance service provided by the dealership.
• Arrange the first check-up appointment with the after-sales department.
• After delivery, follow-up on accessories, documents or other special requests promised to customers, to ensure that all customer expectations are met.
• Tasks related to follow-up and prospecting
• Contact customers within 48 hours of the sale to ensure that they are satisfied, to resolve any possible problems and to ask for referrals.
• Contact the customers who did not make a purchase within 24 hours of their visit, to perform follow-up.
• Seize business opportunities. Solicit and search for new customers, on a regular basis, making maximum use of various prospecting tools.
• Use the dealership’s customer follow-up system.
• Use the dealership’s customer development system.
• At the request of his/her supervisor, take part in social or business activities.
• Miscellaneous tasks
• Cooperate in keeping the show room and/or the new/used vehicle lot clean and tidy.
• Help display vehicles in the show room and the parking lots for new and previously used vehicles.
• Act as mentor to new representatives.
• Actively participate in sales team meetings.
• Maintain a professional appearance.
• Perform other tasks, based on management requirements and instructions.

BASIC QUALIFICATIONS (Education, Experience, Certifications, licenses)

• High School Diploma or equivalent
• Minimum of 1 year relevant sales or customer service experience
• Valid driver’s license with satisfactory Motor Vehicle Report (MVR)

PREFERRED QUALIFICATIONS

• Previous work experience working directly with the public, selling or influencing others, establishing and maintaining interpersonal relationships, and communicating with persons outside the organization via phone, face-to-face, email and/or social media.
• Attention to detail
• Customer-focused with the ability to communicate directly with customers, explaining vehicle details, recommendations and costs
• Using computers and computer systems (including hardware and software) to enter data and process information
• Cooperative spirit that requires being pleasant with others on the job and displaying good-natured, cooperative attitude; being sensitive to other’s needs and feelings while being understanding and helpful
• Professional appearance and work ethic
• Self-motivated, goal-oriented, and ability to work within a fast-paced environment

PHYSICAL DEMANDS

• These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.
• While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to walk, sit, stand, reach with arms and hands, use his/her hands and fingers, to handle or feel.
• The employee is occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Employee will occasionally lift 25 pounds and rarely lift 50 pounds. Vision abilities required by this job include close vision.

WORK ENVIRONMENT

• While performing the responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
• While performing the duties of this job, work will be carried out mostly in an office setting. However, the employee will also be required to occasionally work outside, possibly in inclement weather. The noise level in the work environment is usually quiet to moderate.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.