Job description

Must be HIGH ENERGY and FRIENDLY!

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand and foot care for men. We are seeking a Sales Associate to join our team in the Southbay, responsible for achieving sales revenue through membership sales, products and services.

Duties include:

• Scheduling clients services, and be able to recommend various service offers and products.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager and Staff.

Essential Functions:

• Provide exceptional customer service in-person and over the phone.
• Understand the needs of customers; handle and resolve customer service issues to maintain customer loyalty.
• Provide the client with a clear understanding of the shop policies, services and pricing before services are performed.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Promote and sell memberships, retail products and gift cards.
• Answering telephones.
• Scheduling and confirming appointments.
• Provide information on services offered by shop.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Account for all money on a daily basis.
• Distribute staff tip envelopes at the end of each day.
• Cleaning, organizing, and maintaining lobby and shop public areas.

​Qualifications:

• Previous experience in sales, customer service, or other related fields.
• Familiarity with Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• El Segundo, CA 90245: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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