Job description

In this role, Customer Service Account Specialists:

• Are very comfortable communicating with customers in a metrics-driven environment
• Are able to navigate multiple technologies while staying engaged with our customers
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Possess a strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating them with respect and responding with empathy
• Document customer account activities thoroughly and concisely
• Approach problems logically and with good judgment to ensure appropriate customer outcomes
• Make appropriate decisions quickly and effectively on behalf of our customers
• Effectively prioritize work to ensure efficiency
• Abide by all applicable regulatory and departmental practices and procedures
• Have the ability to work both independently and in a team environment
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Think critically and exercise independent judgement
• Work in an environment that requires 100% phone-based customer interaction

If you bring that, we’ll take care of the rest! When you join JPMorgan Chase & Co., we'll:

• Offer a competitive base salary and a wide range of benefits including paid time off, savings programs, health care, insurance plans, tuition assistance, and more
• Provide opportunities for professional growth and advancement
• Provide a work environment of high-energy employees that are trained, coached, focused, and driven
• Provide paid classroom and on-the-job training, including industry-leading benefits that start on day 1
• Respect and value diversity, equity, inclusion, integrity, and teamwork

Basic Qualifications:

• Minimum 2 years of customer interaction or customer support experience required, either by phone or face-to-face
• Minimum 1 year computer experience required, utilizing multiple computer applications in a Windows-based environment
• High school diploma or GED required

Preferred Qualifications:

• Ability to multitask using a computer and simultaneously provide customer support
• Comfortable in a fast-paced, consistently changing environment
• Previous experience working in a Hospitality, Restaurant or Retail industry
• Have a passion for helping people by solving problems, presenting and explaining solutions
• Effectively communicate with customers in a metrics-driven environment
• Comfortable working in a fast-paced role with shifting priorities
• Receptive to feedback and adaptive to change

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which include evenings and weekends. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Work Location: Hybrid remote in Westerville, OH 43081

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