Job description

Grow as We Grow and Take Your Career to New Heights!
Do you have a knack for providing top-level customer service? Do you go the extra mile to ensure satisfaction for clients and guests? If so, this just might be the right opportunity for you!
We are seeking a Concierge to coordinate and provide front desk services to residents of our client communities. You will work directly with residents & community managers to coordinate service schedules and ensure that exemplary customer service is being provided.
Location: Midtown Buckhead area.
Pay: $13.00- $14.00
Schedule/Hours: Rotating days 11am- 11pm (12hrs.)
Essential duties include:

• Manage concierge desk and welcome residents, prospective residents, residents’ guest, vendors, community staff and contractors when they come in
• Provide exemplary and timely customer service to residents, guest, pets and community staff
• Assist residents making a service request by entering it into the system
• Manage and organize the delivery of resident packages and notifying the resident
• Notifying residents of their guest and delivery arrivals
• Assist residents with questions and requests and other communication efforts via in person, email or phone
• Maintain an atmosphere of warmth, personal interest, and positivity
• Respond to all emergency calls in a prompt and efficient manner in accordance with established procedures
• Build relationships with client, residents, and community staff
• Ability to perform other duties as assigned by the District Manager

You are a good fit if you have the following skills:

• Must have a commitment to service excellence with a friendly and positive attituded
• The ability to multi-task and handle various duties at one time
• Time-management and problem-solving skills is essential
• Maintain a professional appearance and friendly attitude toward residents and community staff
• Able to keep up with the physical demands of being on your feet and walking for much of the day
• Must be able to lift at least 25 pounds
• Must display excellent verbal and written communications skills
• Attention to detail and quality
• Ability to take direction, be reliable, work productively on one’s own and adhere to a schedule

Education & Experience Requirements

• High school diploma or GED required
• 3+ years of customer service experience, hospitality industry preferred
• Experience working as a concierge in a hotel, luxury condominium, or multifamily industry is a plus
• Certification or degree in Hospitality Management is a plus

We provide the following comprehensive, flexible benefits to our full-time associates and eligible family members.

• Health coverage for you and your family through medical, dental, vision plans, and Pet insurance plan options
• Tax advantages through healthcare savings and flexible spending accounts
• Financial protection through disability, life, accidental death & dismemberment, and business travel insurance
• 401k plan with a generous company matching contribution
• Generous paid time off program in which benefits increase along with your tenure with the company
• Support of continued education through tuition reimbursement
• Associate and family assistance program
• Associate discount programs
• Employee referral bonus program
• Rewards and recognition program

Are you a current Valet Living employee? If so, click here
to apply.
Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

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