About the Concept

This club is a modern conception of a classic English social club presented with a sophisticated, international elegance, luxury and an overlay of wit and whimsy that is a signature of both Palm Beach and English club style.

Position Summary: Reservationist

Pay Range: $20 per hour

Position Summary:

The Reservationist Agent will courteously greet and escort members and guests to tables and assist in seating, ensuring club's standards of service. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assist in preparing the restaurant for service and always maintaining the cleanliness of the room.

Ideally, the candidate has experience in luxury restaurants, private member clubs or high-end hotels. Ownership and member satisfaction is paramount. All duties are to be performed in accordance with department and club policies, practices and procedures.

Other duties may be assigned, as needed.

• Maintain complete knowledge of all menu items, specials, liquor brands, beers and nonalcoholic selections available in the restaurant.
• Maintain complete knowledge of:

• a) Scheduled daily activities.
• b) Daily house-count.
• c) Club extension numbers.
• d) Radios carried by club personnel.
• e) Hours of operation of each outlet, ambiance and menu selections.
• f) Features and services provided by the club.

• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation and dress code of the restaurant.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge and comply with all departmental policies and service procedures.
• Prepare station chart and assign stations to staff following departmental procedures.
• Set up hostess station with necessary supplies; maintain cleanliness at all times. Report shortages to Supervisor.
• Inspect condition and cleanliness of menus and wine lists; ensure designated amounts are available. Update menus and wine lists as changes occur.
• Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times.
• Inspect tables and stations, ensuring that all set ups meet the department standards. Check throughout meal period. Relay deficiencies to respective personnel and follow up on corrections.
• Guide the Servers, Assistants and Food Runners in table set-up needs to ensure optimum service to guests.
• Answer restaurant telephone courteously and efficiently as specified in departmental standards.
• Take, record and confirm restaurant reservations/cancellations as specified in departmental standards.
• Maintain positive guest relations at all times.
• Greet and acknowledge all arriving guests, however busy and whatever time of day.
• Escort guests to tables and assist in seating at tables; present menus and extend congenialities in accordance to department guidelines.
• Communicate V.I.P. arrivals and special requests to designated personnel for follow up.
• Monitor and ensure that all aspects of service conform to departmental standards. Notify respective personnel for problems to be corrected.
• Extend courteous departures as guests leave the restaurant.
• Ensure tables are cleaned and reset according to standards.
• Complete closing duties as assigned.
• Oversee and check completion of staff's closing duties.
• Be familiar with systems and manual system procedures.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life Insurance
• Short and Long Term Disability
• Paid time off
• Referral Program