(Remote) Patient Account Resolution Representative Associate
Job description
Shift: Day (United States of America)
Hours: 40
Contract: Non-Union
Weekend Rotation: None
Job Profile Summary: This position resolves concerns related to patient balances on their accounts. He/she relieves overall outstanding accounts receivable related to patient balances by collecting payments, offering financing options, and ensuring accurate third-party billing when appropriate.
Job Description:
Principle Responsibilities
- Resolves concerns related to patient balances on their accounts.
- Handles inbound calls.
- Routes accounts for review and resolution.
- Provides accurate information and facilitates resolution to the customer and third-party inquiries while representing the organization.
- Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately.
- Administers patient mail.
- Other duties as assigned.
Job Requirements
- Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
- Less than 2 Years call center experience required or
- Less than 2 Years medical billing experience required or
- Less than 2 Years medical insurance experience required or
- Less than 2 Years collections experience required
Physical Demands
Sedentary:
Lifting weight Up to 10 lbs. occasionally, negligible weight frequently
Additional Job Description:
Inbound call center, billing, and/or insurance experience preferred
100% Work From Home
8 AM-4:30PM
Residents from MN or WI only
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