ABOUT GENUINE FOODS

At Genuine Foods we create nourishing food environments at schools and workplaces through great-tasting and wholesome meals, made from genuine ingredients. We are a growing social enterprise that uses food to enhance health, productivity and happiness. We believe that fresh, scratch-made food together with unparalleled service and meaningful enrichment programs can transform lives and build community. Food service management is what we do, but what we achieve together with our customers, our partners and our dedicated team goes beyond the plate.

Must have prior experience in Contract Food Service Management. This role is up to 80% travel.

ABOUT THIS POSITION

The Regional Operations Support will lead a cross-functional team and manage multiple Higher Education dining as well as assist with new account openings. This role will provide overall planning and direction within the territory to achieve operations and financial goals, comply with all applicable regulations, maintain strong client relationships, manage staff and ensure Genuine Foods continuously support our communities in our dynamic environment.

This is a contract role with permanent placement possibilities.

ESSENTIAL RESPONSIBILITIES

• Lead, manage, and inspire a diverse team of Site Leads/Food Service Directors and their teams to ensure top quality food and customer service is being served at each location.
• Drive and develop self and team to build strong relationships with clients and achieve KPIs (profitability, safety, engagement, etc.).
• Communicate with the leadership team and peers to share best practices, mitigate risks, champion diversity, and build community.
• Assist in the openings of any new accounts.
• Manage accounts in territory, ensure decisions are weighed for risk/reward and short/long term implications.
• Support senior leadership in setting the Genuine cultural tone in district and region; meet regularly with team and partners to ensure full transparency, understanding, safety, and accountability.
• Serve as the representative/brand ambassador of the Genuine Foods team in territory; attend client and community engagement events as needed.
• Collaborate with the Sales, Human Resources, Culinary and Finance teams on sales proforma and proposal development; participates in full sales and retention process; communicate any to HR any employee issues or staffing needs.
• Collaborate with partners to support district needs and solve problems by thinking through all angles and downstream impacts.
• Ensure compliance with applicable USDA, regional, state, and local policies governing meal and retail programs, along with safety and QA requirements; conduct audits and offer solutions for improvement.
• Champion development, performance evaluations, succession planning, and have focus on building single- and multi-unit management skills; have full understanding of all roles within operation; support team with tools and systems.
• Own financial results and P&L for districts in territory, and work with leadership to ensure accuracy in reporting, forecasting, and budgeting.
• All other duties as assigned.

QUALIFICATIONS

• Minimum 5 years progressive experience in Higher Education multi-unit contract food service management.
• Strong background in a leadership role with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
• Have a proven track record and knowledge of growing a business, along with solid business and financial acumen.
• The ability to think quickly, analytically, strategically, and accurately.
• Show expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills.
• Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
• Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
• Proficient in the use of Microsoft Suite and other computer skills.

Benefits and Perks:

• Health and retirement benefits
• Paid time off, Holiday Pay
• 401K
• Growth Opportunities

GENUINE VALUES

TRUSTWORTHINESS: We operate by our commitment to integrity, reliability, and consistency. Our clients deserve our very best—every single time.

PERSONAL ACCOUNTABILITY: We are creative problem-solvers who own our results and can immediately identify solutions. We learn from our mistakes. No excuses.

PEOPLE FIRST: We are first-and-foremost a people-centered organization. It's the backbone of hospitality. Every person matters and every person is seen.

TRANSPARENCY: We are proud to offer openness and candor in every aspect of our business—from service standards,to purchasing,to financials. That’s what successful partnerships are based on.