Job summary

The Service Technician will enjoy working independently as a representative of Climate Pros. performing journeyman-level work in the maintenance, troubleshooting, diagnosis and repair of refrigeration electrical, mechanical and microprocessor control systems commonly installed in supermarkets and single systems, parallel racks systems, display cases and walk-in boxes. The technician will perform prescribed, routine maintenance, leak detection procedures, and service calls resulting in 100% customer satisfaction.

Duties and responsibilities

• 
  Provide knowledgeable and courteous repair service.
• Maintain high-quality customer service and care.
• Provide timely and quality repairs.
• Provide detailed notes and pictures in all dispatches assigned.
• Follow company policy on all check-in and checkout procedures with all customers.
• Keep a clean, organized truck.
• Perform other related duties as required and assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Experience and education

• 
  Excellent communication skills
• Time management skills
• Team player who is able to ensure fast, reliable, and expert service to every customer
• Ability to follow directions and specific process steps to ensure quality workmanship
• Self-sufficient and able to work with little direct supervision
• Flexibility to work variable and flexible hours, including overtime
• Ability to use an I-pad
• Must possess and maintain a valid state driver’s license.
• Perform other related duties as required and assigned
• High school diploma or general education degree (GED)
• EPA Certification Required
• 5+ years of supermarket refrigeration/freezer experience
• Must have experience with Novar, CPC, Danfoss Energy Management Controls and Rack Refrigeration

Key performance indicators (KPI’s)

Percentage of one and done calls in 30 days.

Number of call backs in 30 days

Total errors made in 30 days

• Check-in/Checkout with customer site and dispatch
• Missing or incorrect notes
• Custom forms completed properly and at time of dispatch
• Missing Refrigerant forms
• Parts request with incorrect info or incomplete information
• Missing Parts on dispatch
• Missing Photo’s

Physical requirements and working conditions

Regularly required to stand; walk; climb; carry; bend; kneel; reach; push; pull and occasionally lift and/or move up to 75 pounds; noise level is medium/low.

EEO statement

Climate Pros is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.