Job description

Mission Pediatrics

***$1,000 Sign on Bonus ***

***Must Speak SPANISH***

6926 Brockton Ave. Suite #9 Riverside, CA 92506 Riverside County (951) 779-1670

Job Description

Job Title: Referral Coordinator

Supervisory Responsibilities? No

Subordinate Supervisors: No

Position Classification: Non-Exempt Hourly

Position Status: Full-Time Regular

Employee Type: Non-Supervisory

Estimated Weekly HRS: 30-40+

Reports To: Practice Manager & the President

Job Tasks

1. Schedule, problem solve, communicate, and coordinate referral appointments with outside specialists.

2. Track and enter all referral requests in the Referral Tracking System or EMR on a daily basis.

3. Coordinate with the staff to track the status of all provider reports on patients referred to hospitals, outside clinics and Specialty Providers and follow up for reports/records not received on referred patients.

4. Maintain an accurate records of external referral patient’s appointments that are kept, failed, and current status in the Referral Tracking System or EMR; Monitor Referral Tracking System or EMR for outstanding , provider reports that are (30 days or more old), and follow-up with the appropriate provider.

5. Ensure that all referral forms are scanned to health records in a timely manner, after assigned actions are completed.

6. Provide Intensive tracking and follow-up on all patients designated as needing Intensive Tracking; supported by a minimum of 3, if appropriate, documented efforts to re-schedule patients. (documentation in EMR / Referral tracking Data base, or others, as appropriate)

7. Produce an accurate bi-weekly report of all clients designated as needing, (Intensive Tracking), which documents efforts, results, and status of each patient.

8. Fax referral form to providers that do not require any records to be sent. For primary Patient visits, Fax referral form and print requested records that are obtained from EHR, including all printed documents will be attached to the referral form.

9. Routinely make reminder phone calls, and send by US mail, reminder to referral patients in advance of appointment with outside provider if by the 3rd attempt vial telephone fails.

10. Respond to In-house provider questions, requests and concerns regarding the status of patient referrals, care coordination or follow-up status.

11. Provide transportation consultation, coordination and support to clinic patients referred to specified health care facilities, (This includes clinic provided (if applicable), Insurance and cab based/transportation support)

12. Answer, respond and document phone calls, request and questions from patients in a timely manner. Calls must be accurately managed or redirect as appropriate.

13. Routinely provide patients with other clinic and community based resource materials as appropriate.

14. Verify insurance information for referral purposes and process insurance information for referral patients.

Experience Requirements/Preferences

Minimum Education: High School/Equivalent

Preferred Education: Vocational or Above

Minimum Years of Experience: 3 years

Preferred Years of Experience: 5 years

Equal Opportunity Employment

We are committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and over), race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.

Reasonable Accommodations

The ADA and other state legislation prohibit disability discrimination in the full range of employment and personnel practices, such as: recruitment, hiring, rates of pay, promotions, and selection for training. To be protected by the ADA, an individual must have a disability, and the individual must be qualified to perform the essential functions of the job in question, with or without a reasonable accommodation by the employer. “Reasonable accommodation” is any change or adjustment to a job or work environment that permits a qualified applicant or employee with a disability to participate in the job application process, to perform the essential functions of a job, or to enjoy benefits and privileges of employment equal to those enjoyed by employees without disabilities.

We will provide reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, notify the organization so we can initiate the accommodation processes. The decision on granting reasonable accommodation will be on a case-by-case basis.

Employee Signature & Disclaimers

The relationship between our company and its employees are at-will, and may terminate the relationship at any time, for any reason, with or without cause or notice. No one on behalf of the company is authorized to enter into an agreement – express or implied – with any one unless such an agreement is in a written contract signed by an executive of our organization. This job description does not change, modify, alter or any way change the “at-will” doctrine, nor does it change, modify, or alter any written agreement. If I have any questions, comments, or concerns as it relates to the duties of my job, I will bring it to the attention of someone on my leadership team.'
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Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Riverside, CA 92506: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to undergo a pre-employment Background Check and Drug Sceening?

Experience:

• Referral Coordinating: 3 years (Required)
• EMR Systems: 3 years (Preferred)
• Multi-line phone systems: 3 years (Preferred)
• Customer Service: 3 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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