Job description
Competitive pay and outstanding benefits, some of which includes:
- 403(b) Retirement Plan with generous company contribution = 8.5% match after one year
- 11 Paid holidays, vacation ( 10+ Full Time), and sick leave accrual up to 90 days
- FREE employee meals (breakfast, lunch, or dinner) with PAID meal and break periods for employees working in our communities
• Best practices, very safe engaging work environment for all, and much more!
Purpose
Serves as a vital internal/external source of communication for the facility. Handles incoming phone calls, responds to resident and guest inquiries, and assists in resolving issues according to ACS policies, procedures and protocols. Part Time A (30 to 35 hrs. per week) from 1:30pm to 9:30pm Tuesday, Thursday, and Saturday.
- Performs necessary duties for emergency situations such as fire, fire alarms, hurricanes, and other possible emergencies and drills as outlined in the Disaster Response Playbook.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Monitors visitor access including monitoring of surveillance cameras and radio transmissions following established sign-in, registration protocols to ensure a safe environment.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Responds to questions and provides callers with information.
- Cashes resident checks, sells postage, and balances reception and Gift Shop cash boxes.
- Receives, sorts and routes mail, publications and deliveries.
- Performs other clerical duties as needed, such as filing, photocopying, faxing, correspondence, reports and collating.
- Maintains daily log of activities.
- Maintains and issues company keys; updates check-out log.
- Respects and observes residents’ and co-workers’ rights and privacy.
- Other duties as assigned by ACS and its family of companies.
Supervisory Responsibilities
No supervisory duties for this position.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals must have a presence and demeanor that professionally represents the organization when interacting with employees, residents, and the general public.
Education and/or Experience
High school diploma or general education degree (GED); or one year related experience and/or training; or equivalent combination of education and experience.
Required Competencies
Communication Skills
- Communicates well, both verbally and in writing.
- Recognizes the need to speak carefully and professionally.
- Utilizes discretion and tact for sensitive and confidential matters.
Interpersonal Skills
- Demonstrates sensitivity toward diversity.
- Engages and builds positive relationships.
- Encourages people to work together.
- Accepts suggestions and constructive criticism to strengthen capacity and understanding.
Continuous Learning
- Continues to seek learning opportunities and integrates knowledge into work practice and personal development; shares knowledge willingly with others.
- Works with others to gain knowledge; learn from others’ experiences and expertise.
- Completes necessary training and education to ensure department’s effectiveness.
Productivity/Efficiency
- Performs Essential Functions and Required Competencies with minimal supervision.
- Recognizes own personal and professional limitations and seeks assistance as required.
- Identifies organizes and prioritizes workload, tasks and schedules.
- Disseminates information to appropriate parties.
- Independently conducts follow ups to ensure timely completion and compliance.
- Understands and summarizes activities and actions into concise data.
- Recognizes situations that require tact, confidentiality or acknowledgement.
- Insights on resources/contacts and attempt to broaden base.
- Acts as a resource person to all staff regarding Arcadia Community Services’ policies and procedures and strives for adherence.
- Uses standard office equipment, including a computer, monitor, printer, telephone, facsimile machine, calculator, copier and shredder.
Problem Solving
- Identifies and articulates subjects and issues. Provide suggestions and recommendations that are realistic and practical towards resolution or completion.
- Courteously and professionally works with staff and vendors to resolve problems.
- Analyze problems and develop strategies for resolution.
Computer Skills
Proficiency in MS Office Suite, includes, MS Word, Excel, Powerpoint, and Outlook.
Physical Demands
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
While performing their essential functions, employees are occasionally exposed to the following conditions:
- Air conditioned office environment;
- Indoors without air conditioning;
- Outdoors—all types of weather; and
- Hazardous materials.
The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Reasonable accommodations may be available to individuals with disabilities. Management has the right to add to, revise, or delete information in this description.
Please apply by clicking the “Apply” button
If you do not have a resume or if your resume does not include all employment you have held in the last 10 years, please complete and attach the Employment History form (located at the bottom of the page) to your application for employment. Please note that you must save the document to your computer or device before you upload the file.
Arcadia Family of Companies is comprised of the following non-profit organizations:
Arcadia Retirement Residence
15 Craigside
Arcadia Adult Day Care and Day Health Center
Arcadia Home Health and Home Care Services
Arcadia at Home
Hale Ola Kino by Arcadia
The Arcadia Family of Companies is an Equal Opportunity Employer
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