Job description
Position Information
Posting Title
Quality Improvement Specialist
Job Requisition Number
AE503117
Position Number
109351
Job Type
Full-Time
Division Name
Customer Account Management
Minimum Qualifications
Education and/or Equivalent Experience:
- Graduation from accredited four-year college or university with major coursework in a field related to the job, plus two (2) years of related experience.
- Experience may substitute for education up to the maximum of four (4) years.
Licenses or Certifications:
- None.
Notes to Applicants
This position is within Austin Energy’s Business Performance Quality Improvement(BPQI) division. BPQI is an internal consulting team that collaborates with Austin Energy’s business units, functional organizations, and Quality Management System to continuously improve the value of services, and information. The successful candidate will be required to partner with these stakeholder groups to ensure that process development and the maintenance of an effective quality management systems conforms to industry standards.
In performing this role, the successful candidate will be responsible for analyzing current-state and future-state business environments, facilitating cross-functional business planning efforts, leading systematic problem solving approaches, identifying cross-functional continuous (optimization) and breakthrough (innovation) improvement opportunities, auditing/monitoring operational work processes, and escalating issues, observations, and help needed to relevant leadership.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.
Employment Application:
In performing this role, the successful candidate will be responsible for analyzing current-state and future-state business environments, facilitating cross-functional business planning efforts, leading systematic problem solving approaches, identifying cross-functional continuous (optimization) and breakthrough (innovation) improvement opportunities, auditing/monitoring operational work processes, and escalating issues, observations, and help needed to relevant leadership.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information.
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
- The Employment Record should be complete with job titles, employment dates, job duties, functions and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
- Resumes will not be accepted and statements such as “see resume” will not be accepted. You may use “N/A” for fields that are not applicable.
- Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
Assessments:
- Your skill level in some of the competency areas for this job may be assessed through skills testing.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
- If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
- This position requires a criminal background investigation.
Work Schedule:
- This position is categorized as Essential Personnel with the City of Austin. Essential staff are required to work during emergencies or bad weather if they are scheduled to work and, in some cases, when they are not scheduled. Essential employees ensure the continuance of key operations for the City of Austin.
- Work hours may include after hours, holidays and weekends.
- Shifts may change according to departmental needs.
- Employee may be required to work additional hours outside of regular work schedule.
Pay Range
$26.10 – $31.29
Hours
Monday – Friday
8:00 a.m. to 5:00 p.m.
8:00 a.m. to 5:00 p.m.
Job Close Date
04/14/2023
Type of Posting
External
Department
Austin Energy
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
Headquarters
Preferred Qualifications
Preferred Experience:
- Experience performing business process improvement, quality assurance, and/or quality control.
- Experience working with organizations certified to ISO-9001 Quality Management Standards.
- Experience implementing Kaizen, Lean Six Sigma, or other methodologies for process innovation.
- Experience auditing processes and/or programs.
- Experience managing projects.
- Intermediate proficiency in MS Office Suite (including Word, Excel, PowerPoint, Access, Outlook).
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Collects, analyzes, and oversees data entry on relevant quality performance indicators or measures.
- Maintains a database in order to perform trend analysis and provides statistical reporting of trends, other quality reviews, and associated activities.
- Monitors and evaluates appropriateness of facility quality management plans and practices.
- Designs, schedules and conducts quality reviews as appropriate to the facility or service; performs or coordinates chart and/or other medical record reviews and records and/or abstracts specific relevant data as appropriate.
- Coordinates the development or various reports regarding performance of quality indicators or measures.
- Participates in the planning, development, coordination, and presentation of specific training and educational programs as appropriate to the quality management needs of the facility or service.
- Collaborates and consults with other associated facilities regarding current quality management issues and activities.
- Provides quality and compliance assessments of third parties and recommends solutions.
- Reviews, analyzes and ensures compliance with all related local, state, and federal laws and guidelines.
- Prepares work papers, summaries, and reports.
- Provides guidance and recommendations to management in the development and completion of the performance based budget measures.
Responsibilities- Supervision and/or Leadership Exercised:
- None.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of financial and economic analysis.
- Knowledge of applicable City of Austin, state, and federal statutes, ordinances, and codes.
- Knowledge of research methodologies, cost/benefit analysis, statistics, and financial models.
- Knowledge of accounting practices and procedures.
- Knowledge of quality review practices and procedures.
- Knowledge of performance based measurements and competitive analysis.
- Knowledge of municipal finance and accounting.
- Skilled in communication both verbal and written.
- Skilled in team dynamics.
- Skilled in negotiation of projects and programs.
- Skilled in engaging stakeholders and facilitating accurate requirements to capture and manage stakeholder’s expectations.
- Ability to assess current operations on an ongoing basis and implement required changes.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
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