Job description
Universal’s Aventura Hotel, offers stunning views of all three Universal Orlando™ theme parks in a vibrant, free-flowing and calming atmosphere. Featuring the destination’s first rooftop bar and advanced in-room technology, this new landmark is the perfect mix of comfort, style and convenience for the modern traveler.
Job Specific
- Follows OSHA regulations and all policies and procedures as set forth by the Housekeeping department
- Applies excellent guest relations skills when interacting with guests
- Consistently maintains a positive attitude that ensures the best guest experience
- Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
- Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
- Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
- Performs all duties in a timely and professional manner
- Applies teamwork skills at all times
- Gives recognition to repeat guests
- Cleans front area of hotel, sweeps floors and sidewalks; cleans doors, frames, signs, and windows
- Cleans and dusts lobby areas
- Cleans and restocks all assigned restrooms
- Removes trash from all assigned areas
- Uses proper chemicals when cleaning as described by the department’s procedures
- Immediately reports maintenance deficiencies, damage, or loss to Housekeeping department
- Polishes all metal around lobby areas
- Turns lost and found items into Security in accordance with hotel standards
- Cleans and sanitizes assigned public and back of the house areas
- Complies with all specific HOSTAR policies and procedures
- Removes Room Service trays from hallways and places in appropriate location in service corridor
- Assists with general cleaning of guestrooms
- Operates and maintains the following equipment (once trained): vacuums, extractors, burnishing/buffing machines, brooms, wet-vacuums, and upholstery cleaners
- Maintains the highest levels of cleanliness of the following (once trained): carpets, tile, cement, marble, glass, and all other surfaces
- Transfers and stocks all supplies from Receiving as directed
- Ensures that the Housekeeping storeroom is neat, organized, and secure
- Turns mattresses
- Cleans chandeliers
- Properly uses and maintains equipment and supplies
- Maintains excellent condition of grounds, floors, carpets, etc.
- Cleans ashtrays and ash urns
- Cleans ice machine areas
- Cleans elevator foyers
- Cleans elevator doors
- Cleans elevator tracks
- Washes doors
- Vacuums guest hallways
- Cleans windows
- Cleans door jams and fire boxes
- Cleans and mops stairwells
- Cleans handrails
- Sweeps and mops hallways
- Replaces burned out light bulbs according to established procedures
- Assists in preparation and deep cleaning of VIP rooms
- Moves furniture in rooms as required
- Cleans spots on walls
- Cleans spots on carpets
- Assists Room Attendants by emptying trash and soiled linen from Housekeeping carts
- Takes dirty linen to laundry pick up areas
- Cleans offices as scheduled
- Cleans Front Desk and back office area
- Cleans back of the house windows as needed
- Attends all department meetings as scheduled
- Assists in restocking Room Attendant caddies
- Fills Room Attendant bottles with chemicals according to department guidelines
- Brings dirty glasses down to Housekeeping department at the end of shift
- Washes guestroom glassware in dishwasher and delivers clean glassware to linen closets
- Cleans service landings
- Cleans stocks, and organizes linen closets, ensuring that they are always locked
- Checks all vacuums used by Room Attendants and maintains them
- Completes in a timely manner all daily cleaning items for the specific public area assigned
- Takes trash to the compactor at the end of the day
- Performs as Restroom Attendant for special events, when required
- Performs as Room Attendant, if required, on an emergency basis
- Graduate Houseperson: trains Housekeeping employees regarding professional knowledge and skills according to the Executive Housekeeper’s Course Outline, Standards, and Procedures
- Demonstrates ability to provide coverage in related departments as directed
- Special projects and other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standards
Qualifications
- Basic English language skills
- Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
- Able to work a flexible schedule, including weekends and holidays
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