Job description

pCare, headquartered in Lake Success, NY, is the award winning, leading provider of interactive patient systems in the healthcare industry.

We are currently seeking a customer service focused candidate to join our team as a Part Time Customer Service Representative. The candidate will help support our television and telephone programs in the hospital by providing front line service to patients and staff.

The successful candidate will:

• Provide support to our customers, who include patients and hospital staff, to ensure the services we provide in the hospital meet or exceed their expectations
• Collaborate with other team members to troubleshoot and resolve any technical issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (pillow speakers, phones)
• Be comfortable handling computer documentation including payment records

Skills/Qualifications:

• Exceptional customer service and communication skills
• Be self-motivated and able to work independently in a fast-paced environment
• Basic computer skills
• High school diploma or equivalent
• Customer service experience: 1 year (preferred)

Physical/Health Requirements:

• Must be able to lift 25lbs and climb a 6-foot ladder
• Must meet hospital requirements for immunizations and screenings
• Must be COVID 19 vaccinated

Locations and Shift:

• Must be able to work at all three locations
• Two/Three Weekdays and One Weekend Days Required
• Shift: 2:00 pm - 5:00 pm and 12:30 pm - 7:00 pm

Richmond University Medical Center: 355 Bard Ave. Staten Island, NY 10310

Staten Island University Hospital (North): 475 Seaview Ave. Staten Island, NY 10305

Staten Island University Hospital (South): 375 Seguine Ave. Staten Island, NY 10309

*Joining bonus can earn up to $1k

Job Type: Part-time

Pay: $15.00 per hour

Experience level:

• 1 year

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Friendly reminder: Proof of vaccination is required of all staff members working with pCare onsite in the hospitals.

Work Location: One location

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