Job description

Job Description

The Property Manager is responsible for overseeing, under the supervision of the Director of Operations, the operations of a student housing community. As a Property Manager, you will manage all phases of the operations, including personnel, leasing, maintenance, financial, administration & risk management. As an onsite leader, you will oversee all aspects of the property and staff to ensure compliance with Prospect Living’s policies and procedures, safety and fair housing guidelines, and liability concerns.

Job Responsibilities

Personnel Management

Use consistent techniques & company directives to screen, hire, train, coach, and develop on-site staff.

Ensure the effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with Prospect Student Living’s training benchmarks.

Complete weekly/daily office & maintenance staff schedules and assignments

Deal effectively and consistently with performance problems; document adequately, communicate with direct supervisor and HR, and terminate appropriately when necessary

Promote harmony and quality job performance of staff through support and effective leadership

Ensure staff compliance and consistency with Company policies and procedures

Financial Management

Achieve the highest possible net operating income through the implementation of effective cost control and revenue & leasing improvement; identify trends and recommend strategies and adjustments.

Monitor the timely receipt and reconciliation of deposits, rent collections, and charges to ensure they are submitted on time.

Monitor the timely receipt, reconciliation, and coding of all vendor invoices.

Ensure property close-out is completed on time and ownership financial reports are accurate.

Strategic Leasing Management

Develop yearly marketing plan and utilize marketing strategies & systems

Ensure staff leasing techniques are effective in obtaining closure, follow-up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date

Deal with resident complaints, concerns, and requests to ensure resident satisfaction

Develop and implement resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)

Effectively show, lease, and move in prospective residents.

Administrative & Maintenance Management

Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis.

Manage excellent customer service and monitor service request turnaround and responsiveness of maintenance staff.

Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

Plan for and utilize property resources, equipment, and supplies economically (i.e., obtaining bids/pricing from vendors, suppliers, and contractors, dealing with inadequate service, etc.)

Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency (i.e., “walk” units to ensure make-ready and work orders are completed)

Education/Experience

High School Diploma or Equivalent; Bachelor’s degree preferred or 4 years’ experience in the student housing industry; or one to two years related experience and/or training; or equivalent combination of education and experience.

Ability to understand and perform all on-site software functions; basic computer skills required.

Must have basic knowledge of Fair Housing Laws and OSHA requirements.

Physical Requirements

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have reliable transportation due to the emergency on-call requirement.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Ability to commute/relocate:

• Cullowhee, NC 28723: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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