Job description
As our new Project Manager, you will manage individual translation and localization projects within the Translation & Localization Division. This position serves as project manager and has no responsibility for division budget, revenues, or expenditures. At CyraCom, your work makes a difference for people around the US each day, as you work with a team of diverse and passionate professionals to contribute to our mission: providing greater access to people who need language support. This is a permanently remote role.
As a Project Manager, T&L, you will:
- Work closely with operational management to maintain an understanding of translation products and processes, including products under development.
- Establish contact with key personnel and decision makers in current and potential client organizations where document translations are utilized.
- Determine sales potential through inquiry, observation, or research.
- Prepare timely and accurate cost quotations to clients.
- Prepare and issue supplier work orders in accordance with established ISO processes.
- Coordinate internal and external suppliers and resources for assigned projects.
- Coordinate proofing and editing of projects for completeness, formatting accuracy, and linguistic quality on individual projects.
- Ensure projects are completed and delivered to clients in a timely manner with utmost attention to quality, following all established department and company ISO-documented quality processes.
- Ensure processes used meet all client and vendor contractual requirements.
- Maintain accurate and complete electronic project records and project file archives.
- Maintain effective vendor relationship to ensure quality product delivery.
- Choose effective and low-risk workflows for each project to help ensure lowest cost while maintaining highest customer quality.
- Create accurate project plans and risk assessments for internal and client use.
- Help control departmental costs through effective rate negotiations with vendors.
- Use project management software to maximize production and quality to manage costs.
- Initiate client billing and vendor payments.
- Monitor and maintain real-time project tracking records.
- Provide professional and courteous service to clients and provide client education in localization best practices and use of tools and systems.
- Recommend translation protocols, policies, and procedures.
- Use and continuously improve skills in MS Office applications such as Word, Excel, and PowerPoint as well as Translation and Localization software (such as Computer Aided Translation tools and Translation Management System software).
- Exercise a high degree of professionalism and self-motivation using personal initiative to identify and recommend best practices.
- Demonstrate a continued commitment to professional education and industry best practices.
- Perform all other duties as assigned.
- All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write, and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.
As a Project Manager, T&L, you are:
- Skilled at basic localization engineering skills such as file parsing and word counting.
- Skilled at listening.
- Skilled at multi-tasking and the ability to adapt quickly to rapidly changing circumstances.
- Skilled at working in teams.
- Skilled at verbal and written communication.
- Skilled in establishing and maintaining effective work relationships.
- Understanding of different languages and cultures.
As a Project Manager, T&L, you must have:
- Significant knowledge of best practices in localization industry including linguistic quality, document translation, desktop publishing, multimedia localization, and website localization.
- Significant knowledge of project management principles, practices, and tools including the effective use of project management software.
- Significant knowledge of contract deliverables.
- Competence and ability to manage projects in a variety of specializations, including healthcare, medical devices, and more.
- Solid client service orientation.
- Strong process troubleshooting ability, including ability to troubleshoot content display in all major language families and formatting of common computer file formats (MS Word, Excel, XML, HTML and InDesign).
- Strong attention to detail and accuracy.
- Exceptional proofreading skills.
- Exceptional commitment to confidentiality in accordance with CyraCom policies.
- Strong computer skills, including skill in the use of Microsoft Office applications such as Word, Excel, PowerPoint; ability to learn new computer applications quickly and beyond basic functionality.
As a Project Manager, T&L, you must be:
- Able to read and understand complex contracts and ensure accurate deliverables.
- Able to complete work under time pressures and meet tight deadlines, obtaining results through others.
- Able to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
- Able to operate common office equipment including but not limited to computer, fax, copier, and telephone systems.
Minimum Qualifications:
- Minimum of two years of localization project management experience preferably in areas of web and xml content/multimedia translation, with experience in MS Word, Excel, and PowerPoint, and advanced knowledge of CAT tools.
- Bachelor's Degree, preferably in a related field.
Ideally, you will also have:
- Any equivalent combination of directly related education and experience.
What else you can expect:
Physical Demands:
Requires sitting or standing for extended periods of time.
Extensive use of a computer and repetitive hand movements in the performance of duties.
Occasional lifting and carrying of material weighing up to twenty pounds may be required
Equipment Operated: Personal computer, printers, fax, copier and telephone.
Environmental Factors: None.
Where Would You Work?
This is a permanently remote role, and can be done from anywhere in the continental US.
CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements.
Duties not listed in this position description may be required of the employee at the discretion of management.
The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties.
WHY WORK FOR CYRACOM?
CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers. CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services. In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc. 5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.
“We make a difference every day.”
CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation. We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations. We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event. Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.
Our employees most often say three things:
Culture: You have the resources of a large company with the flexibility and excitement of a start-up.
Impact: Your contributions matter; people notice the changes and improvements you create.
Meaning: Your work ultimately helps improve the lives of millions in the United States – CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.
COMPANY CULTURE
We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal:
- We celebrate our diverse workforce.
- We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
- We provide a “business casual” dress code (with “casual Fridays”).
BENEFITS & COMPENSATION HIGHLIGHTS
CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development. CyraCom also provides competitive salaries, along with discretionary bonuses based on individual and company performance. All employees are eligible for the same group benefit plans, regardless of role or department. Benefits information is posted on the HR Intranet/Benefits pages, by country. This role is expected to start between $60,000.00 - $65,000.00 as a base annual salary.
Equal Opportunity Employer
CyraCom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. CyraCom International, Inc. is an equal opportunity employer. CyraCom International, Inc. maintains a drug-free workplace.
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