WHO WE ARE

At Lighting Environments, we believe in creating atmospheres where people and ideas can grow. We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between.

Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.

ABOUT THE ROLE

A company is nothing without its employees. And company culture is our personality – It’s the wonderfully unique combination of all of our employees’ characteristics, qualities, and mindsets that form our distinctive character as an employer. Our culture guides our interactions with one another and impacts us beyond our jobs.

As an individual contributor at Lighting Environments, you bear a critical responsibility in shaping our company culture and creating a positive working experience for those around you. Working at LE could be the greatest professional experience of your life… but it takes all of us to make this reality. This includes:

Establishing relationships

• Get to know one another! We don’t expect you to find your new best friend, but you will discover common ground that will make working together with colleagues easier and more enjoyable. Introduce yourself, welcome new faces, and be thoughtful to include others where possible.

Having courageous conversations

• At LE, we believe open communication, combined with mutual respect, can solve the majority of any issues we may encounter. As a first step in solving issues, we promote speaking to the other party directly to voice your thoughts calmly and respectfully or to clarify misunderstandings… regardless of the other party’s title or tenure. If this first attempt proves unsuccessful, management and HR can be involved to assist you. Note: This does not include any concerns with major violations of policy. Those should be directed to HR immediately.

Building one another up

• Encouragement and peer-to-peer recognition of effort, progress, or milestone successes can go a long way. In fact, a few simple words can change someone’s day. However, building up others also includes providing honest feedback. If you see something that could be approached differently or in an easier manner, share your suggestions and insight. As a team, you’re only as strong as your weakest link. So, take time to teach, help others improve, and share lessons learned from your own mistakes.

And most importantly, remember that we’re all human!

• Mistakes will happen. A mistake is defined as an action or judgement that is misguided or incorrect. A mistake is not repeating the same actions over and over, resulting in the same errors (that’s insanity!) or egregious acts of misconduct.
• When a mistake happens, here’s what you do… Own up to it! Communicate to those impacted by an error and seek help when needed to mitigate any negative effects. And then we move on. The important part is what you learn from mistakes and what you can share of your lessons learned to prevent reoccurrence in the future. We’re all a work in progress around here, and that’s okay.
• Life will happen. Here at LE, we’re all doing our best to make our work lives enjoyable and productive. We want to do our part and see our Company succeed. However, sometimes real life can create some challenges. Be understanding and adapt where possible.

MORE SPECIFICALLY, WHAT YOU’LL DO

The Project Manager acts as the primary point of contact in managing the customer quote and order process from start to finish, including coordinating with internal and external parties to facilitate all aspects of each customer project.

A day in the life of a Project Manager may include the following:

• Managing complex lighting components orders from the point the quote has been entered into the Oasis ERP software through receipt of materials, including:
• Processing submittals, locating part numbers on cut sheets according to project specifications and consolidating the information for the distributor or end user
• Reviewing all open orders and formalized quotes; comparing customer purchase orders against sales orders
• Kindly addressing any discrepancies with the appropriate party (Quotes team, Inside Sales team, Customer, Manufacturer, etc.)
• For any orders placed on hold, following-up with the manufacturer for drawings and releasing hold status once resolved
• Coordinating sample ordering, claims, returns, and replacement parts
• And handling any other order-related issue until resolution and all phases of the order have been completed on schedule
• Clearly communicating detailed, technical information about the lighting components we represent to customers
• Building relationships with agency, customer, and distributor contacts
• Maintaining oversight of project schedules, including gathering information from internal and external parties and professionally communicating any impacts to project timelines with a focus on excellent customer service
• Ex. Proactively seeking information, such as, gathering intel from sales personnel on need-by dates for project completion or requesting contact information, pictures, and other details routinely needed by factories
• Ex. Tackling difficult conversations with urgency and composure, such as, promptly relaying delayed shipment information or other problems that could affect completion dates
• Ex. For more complex problems or schedule clarifications, coordinating conference calls amongst all parties (distributors, factories, specifiers, general contractors, etc.) to efficiently discuss concerns and questions
• Ex. Providing meeting minutes or other documentation of a project status to all parties as needed
• Investigating and resolving customer concerns and issues of varying degrees of complexity
• In conjunction with Quotes Analysts, utilizing predefined pricing strategies for resolving any customer grievances that directly impact profitability
• Maintaining customer files, order tracking, and project documentation
• Obtaining and entering all shipment tracking information into the Oasis ERP software and relaying those details to the customer
• Actively participating in department and cross-functional team meetings, preparing questions and sharing detailed job updates
• And last, but not least, everyone is expected to step up and help when needed. So, you can plan on performing other duties as assigned.

WHAT MAKES YOU GREAT FOR THIS ROLE

• You like helping people out! Whether it’s an internal or external customer, you take pride in the relationship you’ve cultivated and meeting their needs.
• You pay attention to the details…all of them. No dot-less i’s or cross-less t’s get past you.
• You use language skills like a multitool; absorbing and dispersing information, articulating thoughts, and exchanging ideas through both written and verbal forms. You listen actively, write concisely, and speak clearly.
• You enjoy solving problems. You love taking on difficult challenges and creating solutions. And if you don’t know the answer, you’ll dig until you find one.
• Your wheels are always turning. You enjoy collecting information and evaluating it from different angles to identify trends and draw a conclusion.
• You continuously prioritize and consciously control the amount of time spent on specific tasks.
• You’re a genuine wizard with the written word. You take 26 alphabetical characters and arrange them just so to create impactful messaging that clearly conveys your thoughts.
• You tend to have a competitive drive, never losing sight of the end game and always have a target you’re trying to achieve. You may be prone to maintaining a to-do list and absolutely love to check off completed tasks.
• You are patient, level-headed, and cool under pressure. When things change, it’s no biggie. You just roll with the punches and reprioritize.
• You are honest with yourself and receive feedback to know what areas you wish to improve. You enjoy pushing yourself to learn something new, whether in a structured, formal setting or exposure in day-to-day activities. You never miss a chance to grow.

WHERE & HOW YOU’LL WORK

In your role, you can expect a combination of days spent working remotely from home and in the Baltimore office. This role is estimated at mostly remote work, with on-site work as needed.

Or in some circumstances, this role may be performed on a fully remote basis. In that case, you can expect to work remotely from the comfort of your own home. However, please note that you may be expected to travel to our Baltimore office for initial onboarding or the occasional major team meeting or event. In instances where travel is significant, you’ll get to experience hotel accommodations with an overnight stay.

WORK PERKS

At Lighting Environments and Environments, we offer various competitive benefit programs to our employees.

• Competitive Salaries
• Incentive Programs
• Comprehensive Health Coverage (Medical, Dental, Vision)
• Wellness Program, such as on-site personal training
• Well-Being Support
• Life Insurance
• 401(k) Retirement and Savings Plan
• Work Flexibility
• Paid Leave and Holidays
• Maternity Leave
• Employee Recognition
• Personal Development

TECHNICALLY SPEAKING, YOU HAVE

• A high school diploma or equivalent
• At least 2 years of experience in project coordination or management, where multiple projects are managed simultaneously
• Proficiency with Microsoft Office programs
• A proficient understanding of lighting components (fixtures, lamps, ballasts, etc.)

BONUS POINTS FOR HAVING

• Knowledge of commercial lighting, theatrical lighting, or other experience in the industry
• 3-5 years of experience in the lighting industry
• An associate degree in Science, Arts and/or Business Administration
• Familiarity with enterprise resource planning (ERP) software – extra bonus points if you’ve used Oasis
• The ability to read blueprints or drawings and interpret lighting structures within them

Sound like you?

"Light rarely comes to those who merely sit in darkness, waiting for someone to flip a switch."

Flip the switch and apply today!