Job description
This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.
Primary Objectives
- Provide members with a personalized creative experience
- Work intimately with members and coordinate the entire lifecycle of their projects
- Provide stellar customer satisfaction at all times
- Partnering with Publishing teams to ensure that members enrolled in the proper service package
- Working internally with other departments to ensure that a quality product is delivered in a timely manner
- Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur
- Meeting all performance and quality metrics
- Initiating process improvement projects within the department and driving them through to completion
1. Basic Qualifications
- Associate’s Degree
- Customer service experience
- Experience working with high-volume processes
- Working knowledge of Microsoft Office Applications
- Ability to work weekends and overtime as required
- Authorized to work in the US without sponsorship
2. Preferred Qualifications
- Bachelor's degree preferred
- Aptitude to quickly learn new systems and software
- Ability to multi-task & prioritize, with strong organizational and follow-up skills
- Excellent oral and written communication skills
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