Job description
Description
This is a highly technical role that functions at a high skill level and exercises independent direction and judgment. This position independently formulates and defines system scope and objectives through research and fact-finding to develop or modify complex information systems. This position displays competence to work on most programming/DBA/interface/web activities without immediate supervision and is able to clearly communicate project status and risks to stakeholders as necessary while acting as a role model and mentor to junior analysts. This position designs, develops, documents, analyzes, tests or modifies systems using various programming languages. This position has a thorough understanding of the decision support software available and understands how to query and modify it. This position conducts/oversees system testing and validation by developing and maintaining testing protocols and participates in system integration testing while maintaining documentation of issues and resolutions.
Actively promotes a Lean work culture by performing team member duties to encourage consistent use of LEAN principles and processes, including continually seeking work process improvements. Recognizes the necessity of taking ownership of one’s own motivation, morale, performance and professional development. Strives for behavior consistent with being committed to Excela’s missions, vision and values.
TECHNICAL STANDARDS
Essential Functions: Defined as duties specific to the job, that, if removed, would change the entire purpose of the job; to include the Essential Physical Demands and Essential Working Conditions of this position.
- Core Essential Functions:
- Regular, consistent, on-site, and timely attendance.
- Strategic Delivery of Information Services
- Ensures that all informational services performed and delivered fully supports the vision, mission and strategic objectives of both the organizational and departmental strategic plan.
- Customer Service
- Consistently demonstrates exemplary customer service skills and communications at all levels.
- Build customer confidence in information services delivered by responding to customer needs in a timely, delightful and empathetically manner
- Data Quality and Integrity
- Ensures that all data delivered, regardless of the delivery method, e.g. electronic, digital, hardcopy etc. is 100% accurate, concise and reliable
- Develop and employs data monitoring and testing methods to ensure data integrity.
- Reinforces data quality standards by guiding and monitoring customers in the use of best practices that will support and maintain data integrity.
- Accountability
- Assumes responsibility for all facets of individual job performance and the subsequent impact of the delivery of information services.
- Initiates corrective action and communications to rectify performance or delivery issues.
- Software Application Administration
- Manages assigned software applications by supporting and guiding customers in the maintenance of software functions, tools, tables or dictionaries.
- Responds to and logically troubleshoots / debugs software problems.
- Identifies and resolves or escalates and communicates operational failures to the necessary parties, e.g. technical services, vendors, IT Management, stakeholders etc.
- Gathers, analyzes, recommends and submits software application enhancements to vendors with stakeholder approval.
- Assumes responsibility and acts as project manager for all software application upgrades, patches / or STI activities
- Proactively monitors the performance of software applications or related services, e.g. ad hoc files, databases, etc., and resolves or escalates any problem situation.
- Business Analysis
- Interprets, analyzes and documents customer business practices and workflows as they relate to the implementation and delivery of new information products or services
- Seek business process improvements by working with customer to identify best practices and / or software application enhancements.
- Exercise creativity and resourcefulness to gather information; network with fellow vendor clients; conduct product searches; pursue software application enhancements in the pursuit of business process solutions.
- Recommend, document and communicate business practice resolutions.
- Acquire stakeholder sign-off; and complete preparations for implementation and / or transition
- Accountable for the achievement of results.
- An agent for transformation.
- Works with management and Human Resources staff to enhance processes and define new responsibilities for employees working in the re-engineered processes.
- Instrumental in process re-engineering and involved in change management.
- Achieves the results specified in the requirements documents.
- Project Management
- Understands and utilizes project management principles to facilitate implementation and delivery of new information products or services.
- Conducts project management activities in accordance with the departmental project management model.
- Employs the use of project management tools, when applicable, to facilitate the implementation and delivery of new information products or services
- Participates in the management of information as outlined in the JCAHO Standards
- Contributes to Information Management planning.
- Contributes to the maintenance of confidentiality and security.
- Contributes to the effective management of processes.
- Provides decision support information.
- Contributes to making knowledge based information readily available
- Contributes to maintaining the integrity of the patient medical record.
“Ability to perform the Essential Functions listed on the Physical Conditions and ability to perform the Essential Functions on the Working Condition chart (see attached chart).”
- Specialty Essential Functions:
- Performs complex and detailed analysis of user requests and then designs, codes, tests, documents, and delivers a quality product with zero defects.
- Interprets user needs, collaborates to determine best possible solution and if necessary guides the customer to best solution.
- Educates primary user on the appropriate use of newly developed solutions.
- Delivers product on time and with zero defects.
- Develops appropriate solutions as needed for success of development plan.
- Executes implementation or development plans, documenting and tracking issues and resolutions throughout the implementation process.
- Investigates and problem solves implementation issues related to various software applications.
- Accurately tests resolutions prior to release to systems users.
- Prioritizes efforts to effectively and successfully satisfy multiple simultaneous deadlines.
- Participates as knowledge expert on project teams.
- Assembles implementation teams and/or participates on other project teams
- Functions as the team leader and/or participates on other implementation teams. Organizes and drives vendors and team members to achieve quality project results on time and within budget
- Guides stakeholders in devising approaches to achieve project objectives.
- Accepts accountability for project outcomes and deliverables.
- Utilizes IT project management principles in the day to day role as project lead.
- Maintains custom/developed software code and data for developed programs in house and/or vendor created.
- Analyzes, develops and tests custom software to support EH objectives.
- Modifies custom software for performance and workflow changes as needed.
- Assists with ensuring data integrity and system stability by proactively monitoring system performance.
- Ensures quality project deliverables by successfully testing prior to delivery.
- Familiar with user workflow and works with users to determine and implement best practices as related to the appropriate use of various systems applications
- Collaborates with users and vendors to successfully test newly developed solutions prior to roll out
- Ensures specifications are fully satisfied and user satisfaction is achieved.
- Supports system by performing necessary updates and backend changes.
- Active participant in upgrade analysis, implementation, testing and validation.
- Analyzes packages for integrity and communicates installation dates.
- Develops custom CCL reports that improve patient outcomes aligning with EH Mission, Vision, and Values.
- Performs expert level research in support of EH projects to ensure project team is aware and understands data options.
- Assists in issue management for high-level complex analyst issues.
- Efficiently resolves problems.
- Responds to off hours emergency requests for IT system support.
- Identifies and escalates issues to higher IT staff levels or management when necessary.
- Takes initiative to be proactive and solve problems before they become issues.
- Marginal Functions: Defined as duties that are not essential in nature and do not take a considerable amount of time to complete (less than 10%).
- Accurately documents time.
- Ensures key stakeholders are aware of system changes.
- Assists with identifying cost savings opportunities and methods of measurement for customer departments.
- Assists in developing processes for achieving internal IT and operations efficiencies.
- Performs other duties as assigned.
- Required Skills and Knowledge: Minimum level of education, skills and abilities necessary in performing the job.
Education:
- Completion of Bachelor’s Degree in a Related Field
- This requirement may be waived in lieu of equivalent experience.
Certification / Licensure / Regulation:
- Act 34-PA Criminal Record Check from the PA State Police system
Prior Experience:
- Related training/experience (preferably within the past five years)
- Two years minimum experience with at least 1 report writing language.
Other Skills and Abilities:
- Basic Math and Keyboard Proficiency
- Functional Skills on PC and Related Software (Microsoft Office)
- Knowledge of basic Office Equipment such as copier, fax machine, etc.
- Proficiency in the use of Excel Spreadsheets, PowerPoint, and various software programs
- Proficiency in Microsoft Office including Outlook
- Excellent communication, interpersonal and organizational skills
- Strong leadership ability, independent thinking and decision-making ability; analytical problem solving skills, sound judgment; excellent oral and written communication skills, must be able to function in a team environment.
- Strong time management and organizational skills; ability to work independently and in a team setting; creativity in treatment in various settings including inpatient, skilled nursing and outpatient clinics; ability to transition smoothly between various treatment settings; flexibility in scheduling.
- Ability to communicate with all members of the health care team
- Independent thinking and decision-making ability
- Ability to multi-task and prioritize assignments
Preferred Factor:
These are job related enhancements that are preferred or would benefit the performance outcome of the job but are not essential or required for the job to exist.
- One year experience with use of an electronic decision support delivery tool. 1 yr. experience as a programmer within a healthcare environment.
The above job descriptive information is intended to describe the general nature and level of work being performed by individuals assigned to this job. This is not intended to be an exhaustive list of all duties and responsibilities, as an employee may be assigned other duties other than described in this document.
- Essential Working Conditions:
Working Conditions:
Never
Extreme Cold
Extreme Heat
Heights
Operates Heavy Equipment
Use of Lifting/Transfer Devices
Rotates all shifts
10 - 12 hour shifts
Occasionally
Mechanical Hazards
Frequently
Use of Vibrating Tools
Operates Vehicle
On Call
Overtime (more than 8 hrs. /shift, 40 hours/week)
Confined Spaces-Cramped Quarters (Labeled)
Constantly
Extreme Noise (> 85 dB)
8 hour shifts
Protective Equipment:
Never
Respirator-Breathing Equipment
Eye
Head (hard hat)
Hearing
Hands
Feet, Toes
Body
Occupational Exposures:
Never
Paints (direct use of)
Dust (Sanding)
Ethylene Oxide
Cytotoxic Drugs (Chemo)
Blood and Body Fluids
Mists
Wax Stripper (direct use of)
Radiation
Ionizing Radiation
Lasers
Rarely
Latex (Rubber, erasers, balloons, gloves, rubber bands, etc.)
Solvents
Occasionally
Chemicals (direct use of)
VII. Essential Physical Conditions:
Physical Demands:
Never
Climbing Ladders
Occasionally
Kneeling
Squatting (Crouching)
Use of Forceful Hand Grasp
Pushing / Pulling
Frequently
Climbing Stairs
Bending (Stooping)
Constantly
Sitting
Walking
Standing
Fine Finger Manipulation
Hand / Arm Coordination
Keyboard/Computer Operation
Sensory Requirements:
Constantly
Seeing Near-with Acuity
Feeling (Sensation)
Color Vision
Over Shoulder Work:
Occasionally
Pulling or Pushing Objects Overhead
Frequently
Reaching Above Shoulder Level
Lifting: floor to standing position:
Occasionally
20 - 29 pounds
30 - 49 pounds
50 pounds
> 50 pounds
Frequently
10 - 19 pounds
Lifting: waist to shoulder level:
Rarely
20 - 29 pounds
30 - 49 pounds
50 pounds
> 50 pounds
Occasionally
10 - 19 pounds
Lifting: shoulder to overhead:
Rarely
20 - 29 pounds
30 - 49 pounds
50 pounds
> 50 pounds
Occasionally
10 - 19 pounds
Qualifications
Education
Required
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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