Work for a company that cares about you!

Excellent Benefits - Generous 403b Enrollment, Staff Appreciation Program, PTO, Medical/Dental, Bonus Program

About Bridgeway Behavioral Health Services

Bridgeway has delivered mental health services to adults in northern New Jersey for more than 50 years. Our mission is to facilitate, promote, and foster recovery from mental illness, substance use disorders and physical health conditions. We inspire and support individuals to become productive citizens who are fully engaged in their communities by creating opportunities for wellness, independent living, learning, working and social inclusion.

Bridgeway operates 13 PACT teams, as well as more than 20 additional short-term, and longer term integrated care and recovery service teams across 10 New Jersey counties.

Bridgeway offers competitive salaries and benefits, and strives to create an atmosphere where work-life balance is a priority. We offer a robust professional development program and invest in our staff, promoting from within whenever possible. Bridgeway promotes cross-training across wellness disciplines, and provides in-service self-care coaching for employees.

Position Overview:

Provides program support and facilitates communication among the team members, referral sources and people served. Often serves as the initial point of contact for persons served or other providers calling or visiting the office, and maintains a welcoming “living room” atmosphere. Takes referral calls and schedules staff appointments. As a team member, performs general program support and clerical duties as assigned with the program.

Responsibilities:

Create and Maintain:

• Ensures a friendly wellness and recovery-oriented office environment, and rapid response when meeting and greeting persons served, family members and stakeholders who visit the office. Creates a welcoming trauma-informed customer service environment in the office and ‘living room” space.
• A culture of compliance with internal and external policies, regulations, laws and high ethical standards

Team Support:

• Participates in team meetings as assigned, including individual and team supervision. Actively seeks out monthly supervision from supervisor.
• Provides clerical and administrative support to the team to ensure effective and efficient use of the team members time and resources to include typing, data entry, faxing, scanning, and filing.
• Maintains a culture of compliance with internal and external policies, regulations, laws and demonstrates high ethical standards
• Answer and route telephone calls and refer walk-ins to Licensed Clinicians who will determine acuity of person’s served situation and with the support of Program Support Specialist will immediately refer to a psychiatric screening center or a psychiatric emergency room as clinically indicated. Program Support Specialist will complete the demographic portion of Initial Contact form, including financial information, and will schedule appointments.

Data Entry and Reporting:

• Enters all billing information in accordance with agency timeline
• Enters all statistical data collection for the program and prepares monthly and quarterly reports in accordance with agency timeline
• Monitoring and reporting of documentation compliance

Billing:

• Verification of insurance eligibility for individuals, and reporting changes to billing supervisor/team leader/Director
• Daily tracking and reporting of units of service, and conducts billing for services as applicable

Coordination of all aspects of health and safety:

• Inspection of all Agency vehicles (repairs/routine maintenance/inspections)
• Conducts and documents all required inspections and drills outlined in Health and Safety Policies (see policy 6004-A)
• Compliance with internal/external policies, regulations, laws and high ethical standards

Coordinates routine administrative program activities:

• Management of charts in electronic health record
• Appointments and meetings for staff and maintains calendar as assigned
• Attends team meetings and in-service trainings as assigned

Maintains:

• Management of filing systems, health record system, data base systems, and information systems; and distributes information/reports to the other team members, departments and Director as assigned.
• Confidentiality of mental health program information, records, etc.
• Staff attendance records and coordinates staff requests for time off as assigned
• Program’s supply inventory, prepares vouchers for vendor/pharmacy payment and assists with electronic purchasing per agency protocol, and monitors purchases for accuracy and returns/credits due.

Decision Making/Customer Service/Communication:

• On a regular and continuous basis, exercises sound judgment and assumes responsibility for decisions, consequences and results having an impact on people, costs and/or quality of service
• Answering, screening and routing telephone calls including routine and crisis calls from people served by the program
• Provide admission information for program or warm handoffs to other Bridgeway programs for persons seeking Bridgeway services for self or family members
• Prepares and answers routine team correspondence
• Exchanges non-routine information using tact and persuasion as appropriate, requiring excellent verbal and written communication skills
• Willing to learn and competently utilize all current and future computer applications and technology as related to the position to include operation of agency computers, smart phones, phone systems, email platforms, electronic calendars, electronic training modules, electronic health records and electronic data systems used by the agency.

Requirements:

Education/Certifications:

• High School Graduate or equivalent required. Associates Degree or Graduate of Administrative Assistant/Business School Program preferred
• Speak, read and write English (also Spanish speaking preferred)

Experience:

• Experience in a technical administrative position in which use of electronic data platforms, electronic data collection, data tracking, data base management, billing processing, and supply management were integral aspects of the position is strongly preferred.

Driver’s License, Vehicle:

• Valid driver’s license required
• No more than one moving violation within the past 12 months
• Vehicle required

Salary: $16-$19 per hour

Schedule: Monday through Friday (30 hours per week - flexible)

Excellent benefits include 403b, medical/dental/vision, health savings/flexible spending account, life insurance and more!