Description

UPMC Community Care Behavioral Health (CCBH) is seeking a full-time Program Manager to support the Allegheny HealthChoices Program in Pittsburgh!

The Program Manager will work standard hours, Monday through Friday, in a hybrid work structure! This position will be out in the community or in the office approximately 30-40% of the time, while the remainder of work can be completed remotely/at home.

The Program Manager provides assistance to the Allegheny County HealthChoices program in the administration of all programmatic aspects of its Children's and Adolescent Services. This role assists with the identification of programmatic process improvement opportunities and facilitates cross-departmental workgroups established to improve work processes, as well as with maintaining effective communication with the Allegheny County Department of Human Services and stakeholder groups.

Responsibilities:

• Participate in the outcome measurement activities of the organization and communicate with stakeholders regarding the specific outcome initiatives.
• Monitor compliance with specific regulatory or contractual obligations, as assigned, and identify any areas of concern to the Director.
• Assist the Director and other Community Care staff in developing action plans to continually improve the overall performance of the Program.
• Assist with the preparation of written organizational responses to requests from the County or other stakeholder groups, as assigned.
• Assist with the development of internal policies as they relate to external affairs.
• Share feedback from stakeholder groups with the Director, assisting in the development of plans to address any identified concerns and monitoring that necessary internal follow-up is completed.
• Work with the Director and other Community Care staff to define, develop, and implement programs and services to further the mission and goals of the Allegheny HealthChoices program.
• Assist the Allegheny HealthChoices Director and the Director of Community Relations in maintaining a very active organizational presence in the community by attending various community-based meetings with providers, consumer and/or family groups, county representatives, and advocacy groups.
• Support a corporate culture of commitment to customer service (internally and externally), accountability, and public health interest.
• Work with the Director to monitor the management of other County-funded behavioral health services.
• Assist the Director in the overall management of reinvestment initiatives.
• Attend Advisory Board meetings and required meetings with stakeholders, as assigned.
• Other duties, as assigned, by the Allegheny County HealthChoices Director.

Qualifications

• Master's Degree in a human services field AND a minimum of five years of experience in a mental health setting.
• Advanced knowledge of the current public service delivery system and the population served.
• Experience with children's and adolescent services highly preferred.
• Direct service experience preferred.
• Managed care experience preferred.
• Excellent written and oral communication skills required.
• Ability to manage projects from initiation to implementation by targeted completion dates.
• Ability to facilitate effective internal communication to ensure implementation of programmatic process improvements.
• Excellent problem-solving skills based on a comprehensive understanding of the operating practices of the organization.

Licensure, Certifications, and Clearances:

• Act 33 with renewal
• Act 34 with renewal
• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran