Job description

The Production Manager manages the culinary operations for the prepared meals area for the large-scale production on a 7-day operation commercial-type basis. Work is performed according to specific NYSDOH and FD policies and procedures in producing and packaging foods according to standardized recipes and procedures, ensuring the highest-level quality of product and service provided by our associates while supporting the policies, goals and objectives of the company.

Responsibilities:

• Directs, Coordinates and manages all aspects of daily production operation in food safety, quality control and preparation as well as parts of assembly and packaging and resolves problems within span of control to the standards set by the company.
• Drive productivity completion rates and actions to successful conclusion on a daily basis.
• Support new product launches while working closely with Sr. Manager, R&D team and Packaging Manager
• Manage daily staff schedule in accordance to budget and/or business needs by utilizing the staffing model designed by department (where necessary).
• Resolve employee grievances and concerns and escalates to Sr. Manager when needed, will also partner with HR on high level investigations.
• Identify, interview and train talent for the department including but not limited to coaching, training, scheduling, disciplinary functions and execute matrixes and standards of continued excellence.
• Ensure follow through and compliance with: Food Safety, GMP’s, HACCP, Safety Compliance and FD’s policies.
• Guide, Direct and Motivate staff around performance management and labor planning.
• Be a change agent by: Working with team on identifying areas of improvement, implementing new processes and documenting them accordingly with the partnership of Sr. Mgmt.
• Oversee usage and handling of all equipment and machinery used in the department; including safety, driving PM’s and report all issues immediately.
• Support and participate various company projects, initiatives and programs as needed

Team Leader Responsibility:

• Manage up to 3 supervisors.
• Oversee approx. 60-80 employees.
• Develop and communicate goals in support of the business’ mission
• Manage all aspects of daily operation in preparation, assembly and packaging.
• Ownership of quality control, productivity, workflow, cooking/cooling logs, process improvements and
• drives actions to successful completion.
• Review performance data, goal achievement and guide appropriate actions and projects.
• Performs all duties in accordance with personnel and company policies, safety policies and procedures, HACCP, GMP and SSOP’s.
• Maintain clean, safe and organized work environment.

Education and Qualifications:

• High School diploma/ and or equivalent and demonstrated capability to perform job responsibilities through previous work experience and education
• 5 plus years of food production in a supervisory position required
• Previous high volume culinary production, manufacturing or catering a must
• English Required Bilingual preferred in English and Spanish.
• NYC Food Protection Certificate or equivalent
• Strong Quality Control and Process Skills.
• Knowledge of Microsoft Office, including Outlook, Excel, and Word.
• Knowledge of production systems software and ability to learn tasks related to work in SAP.
• Effective time management and prioritization skills, multi-tasking skills in a fast-paced environment.
• Proven ability to lead, train and develop a team.
• Strong communication skills both written and oral with staff, peers and senior management.
• Ability delegate/execute precise instructions and follow-up with cross-departmental communications.
• Knowledge of food preparation and presentation methods, techniques, and quality standards.
• Knowledge of department production processes, materials and production techniques.
• Principles and procedures of interviewing, selection and training techniques.
• Active Learning, Listening Skills and Critical Thinking Skills to find effective solutions for problems that arise.
• Ability to manage, motivate and lead during periods of change and disruption.
• Ability to counsel and discipline in a positive ‘change behavior” atmosphere.
• Food production, sanitation, GMP’s, food safety knowledge and HACCP a plus.
• USDA food manufacturing experience a plus.
• Able to work a flexible schedule/ Cover various shift.
• Work in a cold environment.
• Able to lift up to 50lbs.

Who is FreshDirect

FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect’s growth as a leading eCommerce grocer in the United States.

From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers—most of our leaders have come up through our ranks. And thanks to our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Why choose FreshDirect?

We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.

Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:

• Health Benefits and 401k plans
• A flexible and generous paid time off plan
• Learning & Development opportunities to grow your career at FreshDirect
• 20% off any orders placed through com
• Access to FD Market, FreshDirect’s onsite discounted employee grocery store
• 24-hour access to the FreshDirect shuttle between our Bronx headquarters and the subway
• Regular events and barbecues to share our gratitude for our employees’ hard work

Click to explore careers and life @ FreshDirect

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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.

As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, sexual orientation, gender identity, age, religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.

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Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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