Superior Service and Customer Satisfaction Earn Arlington Heights National Award by Ford Motor Company for 31st Consecutive Year

Arlington Heights, Ill., March 10, 2020 - Arlington Heights Ford is among an elite group of Ford and Lincoln dealerships to be recognized with the 2019 President's Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing by providing exceptional customer service and satisfaction throughout 2019.

Arlington Heights Ford has won this award 31 consecutive years - more than any other Ford dealership in the country.

"Earning this award is a reflection of our entire staff's commitment to delivering the best customer experience possible," said Tony Guido, principal at Arlington Heights Ford on Dundee Road. "We worked each and every day over the past three decades to make sure we were exceeding the expectations of every person who walked through our doors, and this 31st consecutive award shows we did just that. We are incredibly proud to receive this recognition, especially since it comes from the people we value most - our customers."

The President's Award was established in 1998, but similar awards date back to the 1980s. Dealers become eligible through survey responses from customers related to their sales and service satisfaction. Only the top one percent of dealers across the nation achieve this honor annually.

"In order to achieve the President's Award, dealers must deliver the highest quality sales and service experiences to customers each and every day," said Ivan Boykin, regional manager for the Chicago market. "The pursuit of excellence is not for the faint of heart - it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction - in both sales and service - in automotive retailing."

· Work cooperatively with Sales and Service teams

· Communicate with callers and visitors in a professional, friendly, and efficient manner

· Provide product demonstrations both on-site at dealership and off-site at customer homes or offices

· Create videos demonstrating technology use, walk around feature presentations, general buying and servicing processes at the dealership

· Utilize latest predictive technology to engage customers actively looking for vehicles as well as prime prospects

· Relay the benefits of both auto financing and leasing in order to customize a program that best suits the customers

· Act as concierge to customers shopping through our online portals allowing customer to complete an entire transaction without ever entering the dealership

· Make follow-up calls to both sold and unsold customers

· Other duties as assigned

• Excellent listening and verbal communication skills, outgoing and positive personality
• Ability to multi-task and be flexible in a fast-paced, high volume dealership
• Must be a team player with integrity and strong work ethics
• Professional appearance and eager to improve on all aspects
• High school diploma or equivalent required
• Computer and math skills required. CDK experience a PLUS!
• Valid driver's license and clean driving record