Job description
Coldwell Banker is seeking a full-time Transaction Processing Specialist to work remotely in California.
What you’ll do:
You are the key to processing Coldwell Banker real estate transactions in Southern California. As a Transaction Processing Specialist, you’re the human link between our process and people. You’re there at the beginning, middle, end to ensure that the transaction is completed efficiently and accurately. You’re working with agents and branch staff to keep the process moving forward and to assure accurate commission disbursement to our agents.
Who you are:
What you’ll do:
You are the key to processing Coldwell Banker real estate transactions in Southern California. As a Transaction Processing Specialist, you’re the human link between our process and people. You’re there at the beginning, middle, end to ensure that the transaction is completed efficiently and accurately. You’re working with agents and branch staff to keep the process moving forward and to assure accurate commission disbursement to our agents.
Who you are:
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Trusted consultant, maintaining a positive, can-do attitude that gives agents confidence that their transaction is in reliable, in good hands and will be completed on time.
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Problem solver, identifying potential issues; recognizing what’s wrong, knowing how to fix it and avoiding unnecessary delays.
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Constant learner, staying on top of changing procedures to ensure quick and efficient processing
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People reader, recognizing and adapting to an agent’s personality and mood to make them feel comfortable; showing empathy to ease their frustration and give them confidence that you’re in their corner.
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Multi-tasker, highly organized, being able to work a large number of transactions with numerous agents simultaneously under deadline pressure
Your Responsibilities:
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Knowing the intricacies of the transaction from beginning to end, ensuring that it is closed in a timely, efficiently and error-free manner. You’ll capture wiring information, upload closing documents, and resolve discrepancies.
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Devoted to detail: Verifying all paperwork is complete and accurate; following up with agents and branch office staff for any missing closing documents.
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Following the money: Working with Title and Escrow companies regarding commissions payments. You’ll also process sales transactions in company accounting system to generate commission disbursement authorizations. Additionally, you’ll support or escalate all relocation related checks/payments/ commissions questions.
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Satisfying customers: providing outstanding customer service to agents, branch managers, office assistants and other employees from other departments via phone and email with a high level of speed and accuracy. Point of contact to resolve agent commission questions and/or disputes; escalates as needed per situation
Qualifications
What we want you to have:
What we want you to have:
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Education: High school diploma or GED.
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Previous work: 3-5 years’ experience in an office environment. Prior experience in the real estate or mortgage industry preferred.
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Computer skills: Proficient in Microsoft Office suite applications; able to use in-house operating systems.
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Data entry: Strong, accurate data entry experience; solid math aptitude with exceptional attention to detail, accuracy and follow-up.
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Time management: Excellent organizational skills, with attention to detail; committed to following up to achieve results with speed and accuracy; able to work independently and remotely
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Communications skills : Strong written and verbal skills to keep agents, escrow, title, and all other parties up to date with the process and work with them to resolve issues.
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Payment processing: Basic Math skills including the ability to calculate commissions payments.
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Exciting News: We are excited to announce that Realogy is now Anywhere Real Estate Inc. It will take a few months for us to transition to our new brand. For more information about this change, please click here .
EEO Statement: EOE AA M/F/Vet/Disability
Compensation Range:
$24.00 - $26.00 ; At Anywhere, actual compensation within that range will be dependent upon the individual’s skills, experience, and qualifications.
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