Job description

JOB DESCRIPTION

About Claimify (www.claimify.com):

Claimify is a technology solutions company, headquartered just north of Boston, providing innovative software solutions to the disability insurance industry. We develop web applications aimed to improve processes, customer satisfaction and financial performance for our partners. Claimify has been named in the INC 5000 list of fastest growing private companies in the U.S. two out of the last three years.

We offer a dynamic and entrepreneurial work environment and the opportunity to be a part of positive change in the disability insurance realm, including Social Security Disability pathways, Settlement Facilitation, and Benefit Validation. You will be a core member of our team as we grow the company and will have ample opportunity for growth based upon your talents and interests. Claimify provides great benefits, competitive salaries and believes in building a strong and sustainable culture. We have a tenured Management Team from legal, insurance, and software industries, who provides solid leadership and mentorship throughout the organization.

JOB TITLE: Process Documentation Specialist (REMOTE) – Full Time and Part Time positions available, Exempt

Reports to: Operations Manager

JOB SUMMARY:

This individual is responsible for providing support to Process Owners by (1) creating and managing process documentation, (2) and the information to our customers and claimants, and (3) ensuring all the processes leverage a consistent set of standards that meet customer expectations.

ESSENTIAL DUTIES:

• Answer customer questions pertaining to our services, via phone, text, email and online chat within established company standards, guidelines and scripts

• Ensure all records are controlled in a manner which ensures integrity and accessibility including scanning and uploading of documents

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process necessary actions and file documents

• Interact directly with users of controlled documentation to ensure internal conformance to Company Quality Control requirements

• Review format and conformance necessities to documents; including but not limited to signature, dating and Good Documentation Practice

• Provide administrative support related to documentation processes and systems

• Ensure accurate and timely input of database entries and implement a self-auditing system to verify one’s own work

• Create and maintain document templates

• Work with a variety of internal teams to ensure training materials have been received

EDUCATION AND EXPERIENCE:

• Have an Associate’s degree or equivalent work experience in insurance

• Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously

• Must have at least 1 year of customer service experience

• Must have at least 1 year of proven experience working in process documentation

• Preferred but not required:

• SalesForce experience

• Insurance claim experience

KEY COMPETENCIES

• Interpersonal skills, including intake/customer service

• Attention to detail and accuracy

• Communication skills - verbal and written

• Problem analysis, problem-solving, and critical thinking

• Personal organization and accountability

• Data collection, entry, and analysis

• Creativity

COMPENSATION/BENEFITS

• Competitive Salary

• Generous paid vacation time and sick time

• 9 paid holidays

• Medical and dental insurance

• 401K

• Flexible work schedule to include remote work

• Room for growth

• LTD Benefits

• Volunteer Time Off

Job Types: Full-time, Part-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Application Question(s):

• Are you looking for a part time or a full time position?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Remote

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