Job description
Love what you do; Love where you live
Radiology Clerk 1/Transporter Representatives are professionals that provide structure to the radiology department. These individuals are the first stop in radiology for providing patient care and customer service to all who need radiologic services.
Required Behaviors:
- As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization: Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.
Required Qualifications:
- High School Degree (or equivalent)
- Excellent organizational skills
- Strong communication and customer service skills
- Fluent in English
- Must meet all physical demands listed below in "Physical Demands and Environmental Work Conditions"
Preferred Qualifications:
- Computer experience in word processing, data base programs, and spreadsheets
- Strong writing skills
Duties and Responsibilities:
Patient Billing and Accounting Functions:
- Obtains insurance authorization for all services; tracking and communication (as required)
- Demonstrates working knowledge of third party payers system including Medicare, Medicaid,
commercial, PPO and HMO systems and assists with financial counseling of patients
Medical Records Functions:
- Patient registration and re-registration into electronic medical record/system (Includes scanning into e-web system: all prescriptions, admission face sheet, consents)
- Maintains knowledge of current medical record requirements for department; applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical data
Patient/Family Front Desk Reception Functions:
- Greet and check patient ; communicate arrival to clinical staff
- Collect and track co-pays
- Answering phones, take messages, files
- Initial intake of referrals
- Collaborates with appropriate departments, as well as physicians offices, to get documentation or
- Compiles all documentation into initial “chart” which includes history forms, insurance information, copies of insurance cards and patient identification, prescriptions, referral forms, etc.
Schedules Patient Appointments:
- Establishes, alters and communicates appointment schedules to both staff and patients
- Arranges transportation as required
Other Duties and Responsibilities:
- Generates reports/gathers data as instructed
- Maintains office supplies/inventory/mail/packages/correspondences
- Handles daily routine problems, following proper channels of communication
- Demonstrates good organizational skills for prioritizing and delegating
- Assumes active role in clinic by participating in staff meetings
- Makes recommendations regarding service/process improvements
- Understand the basic reporting system for position: Radiology Director, Radiology Supervisor, Charge Technologist, Sr. Radiologic Technologist, Senior Clerk
- Understand the ordering system through the R.I.S. (Radiology Information System)
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work
- Transportation of patients as needed
- Adheres to radiology dress code
- Maintains current CPR certification
- Each employee is responsible for implementing SJRMC’s Service Standards into their daily work:
Safety, Courtesy, Effectiveness, and Stewardship
- Other duties as assigned
Physical Demands and Environmental Work Conditions:
- Exposure to radiation hazards through radiology procedures
- Exposure to body fluids through direct contact, IV procedures, infection and/or contagious diseases
- Requires lifting, moving, pushing, pulling, prolonged standing
- Provide multiple and directional guidance during procedures to patients with caring and compassion
- Interaction with potential verbally abusive patients
San Juan Regional Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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