Job description

JOB OVERVIEW

Oversees the management and maintenance of the pool and beach department. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving challenges.

DUTIES AND RESPONSIBILITIES

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Resolve resident complaints, ensuring resident satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Be familiar with all services/features and local attractions/activities to respond to resident inquiries accurately.
• Understands and responds to all resident needs and request in a timely and professional manner.
• Assists in creating, implementing and updating departmental procedures, manuals, etc.
• Assists in creating and issuing team member counseling and/or disciplinary forms as needed.
• Maintain and improve service standards in accordance with Forbes Travel Guide, Leading Hotels of the World and others.
• Maintains pool and beach policies and procedures, ensures professional standards of operations.
• Maintains adequate inventory of all necessary pool and beach supplies and equipment.
• Assists in planning & developing procedures to improve operations within the department.
• Recognizes and responds effectively to emergencies.
• Upholds an open-door policy to ensure management is available for team members and their questions/concerns are addressed.
• Oversee the development of the team through training, coaching and mentoring.
• Conduct training programs on the required job functions with criterion expected and department orientation with new hires. Conduct ongoing training with existing staff.
• Helps create and complete work schedules, records and reports when needed.
• Completes daily payroll reports and prepares final time-log.
• Assist to monitors and controls departmental expenditures maintains annual departmental budget.
• Calculate future needs in equipment, place orders as needed.
• Conduct daily departmental briefings.
• Prepare shift schedule and forecast.
• At all times provides a favorable image of Faena House culture to promote its philosophy and luxury etiquette.
• Performs other duties and responsibilities as required or requested.
• Keeps Assistant General Manager and General Manager promptly and fully informed of all issues (challenges, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
• Completes job responsibilities and performance objectives in a timely and effective manner and accordingly with Faena House culture policies and procedures.
• Maintains cleanliness and a safe work environment for employees and residents.
• Ensures all staff complies with departmental safety rules and regulations and proper use and handling of relevant equipment.
• Continuously review the operation and make recommendations on how to enhance the service.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Miami Beach, FL 33140: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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