Job Description

Our mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month.

Summary:

We are looking for a Senior Platform Engineer to implement advanced diagnostics to identify and resolve issues for customers. As a Senior Platform Engineer, you will be responsible for building a system that can efficiently diagnose the root cause of problems leading to offline cameras, battery draining door locks, misconfigured networking, poor wireless connectivity, etc., and propose solutions to solve them. You will work closely with cross-functional teams to ensure that the diagnostic system integrates with new and existing systems and tools. The goal is to lower the cost of identifying and resolving issues, improving the customer experience.

You will be leveraging and extending the foundation of the “Vivint Sky Platform”, which is one of the largest Smart Home platforms in the world, processing billions of messages a day from a massive network of in-home IoT devices. The platform connects millions of users to the people and things that matter most in their lives – delighting customers and providing peace of mind.

Primary Responsibilities:

As an engineer in the Innovation Center, you will be expected to work in a fast-paced, self-directed, agile environment along with adept peers. You will be able to participate in regular “Innovation Weeks” and work on innovative projects of your choice. You will experience cutting-edge technology and enhancements in your home with your own Vivint Smart Home System.

You will interact with product management, QA (Quality Assurance), and engineers, representing skillsets from web and application development, to embedded software and hardware engineering. The team is harmonized by shared goals and priorities. We succeed and fail together. You will find team members who are invested in one another’s success. We are helpful and supportive. You will also be a member of one or more guilds where you will have access to and engage with an extended group of engineers beyond your immediate team that share your discipline. We work with some of the best engineering minds you’ll find anywhere. You will have access to experts in your field as well as domain knowledge, spanning decades, that will support you in your role.

Required Skills, Experience & Education:

• Creative problem solving.
• Passion for learning.
• Open-minded and positive attitude.
• Ability to work effectively and communicate helpfully in a cross-team environment.
• Resiliency – the ability to adapt and contribute to a highly dynamic environment.
• Working knowledge of multiple programming languages, expert level in at least one.
• B.S. in Computer Science or related field (or equivalent work experience).
• 4+ years of work experience

Preferred Skills, Experience & Education:

• Strong programming skills in Go or Python.
• Experience with analyzing data at scale using tools such as Apache Spark, Hadoop, or similar.
• Knowledge of networking protocols such as gRPC, HTTP, TCP/IP.
• Familiarity with microservices architecture.
• Experience with container orchestration platforms such as Docker and Kubernetes.
• Familiarity with JavaScript, Vue.js, git
• Experience/interest in expanding your skillset into other disciplines.

Learn about the Vivint Culture and why it’s a great place to grow your career!

Here are some highlighted perks you should ask us about:

• Free daily lunch and drinks on site
• Paid holidays and flexible paid time away
• Employee/Friends/Family Discounts
• Onsite health clinic, gym, gaming tables
• Medical/dental/vision/life coverage & 24/7 Medical Hotline
• 401(k) + Employer Match
• Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.