Job description

Summary:
Under the supervision of a Pharmacist the Pharmacy Technician Specialist rotates to all applicable work assignments and work shifts of pharmacy services including pharmacy retail as business needs dictate and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area. Uses experience-based knowledge to perform more advanced technical functions in preparing formulating and packaging medication and pharmaceutical supplies. Interacts professionally as needed with patients/customers physicians and their support personnel to obtain accurate information including insurance information needed to process customer/patient prescriptions and process accurate payment transactions. Accesses inputs and retrieves necessary information using multiple pharmacy system applications. Assists pharmacy technician as workload or need arises and performs other duties as assigned.

Responsibilities: PRINCIPAL DUTIES AND RESPONSIBILITIES:
Exhibits a friendly pleasant and helpful nature demonstrating a strong customer service orientation when interacting with customers/patients physicians and support personnel. Responds to questions relative to cost and availability of medication and pharmaceutical supplies. Informs customers/patients physicians and their support personnel of wait times and any issues regarding drug availability including advising on the refill authorization process for expired prescription orders.
Protects and maintains customer/patient confidentiality while collecting customer/patient personal information necessary for filling prescriptions such as name address date of birth and insurance information. Enters pertinent customer/patient data into appropriate pharmacy systems in order to ensure accurate charging for services and processing of insurance billing/payment as well as customer/patient co-pay information. Collects and processes payment for customer/patient transactions.
Assists patients/customers in resolving identified problems. Refers customers/patients questions concerning medications and drug interactions to the attending Pharmacist.
Determines patient needs and as appropriate facilitates referral to retail pharmacy and/or case management. Promotes the various services provided including delivery of prescriptions and/or medical equipment to discharged patients bedside.
Assumes responsibility for assigned areas of the pharmacy including intravenous chemotherapy preparation controlled substance inventory management medication purchasing operating room medication inventory maintenance payroll processing hospital and pharmacy quality assurance auditing as well as departmental and patient/customer medication charging.
Uses experience-based knowledge in order to function more independently than a Pharmacy Technician in preparing formulating and packaging medications including chemotherapy and controlled substances and other pharmaceutical supplies under the immediate supervision of a pharmacist.
Assumes responsibility for equipment set-up calibration and operation of pharmacy equipment including the electronic drug dispensing system (EDDS; e.g. Omnicell Pyxis) and formulations technology.
Coordinates quality assurance activities for assigned areas of the hospital and /retail pharmacy. Ensures medication supply areas are neat and orderly and medications are stored under proper conditions for light temperature and sanitation.
Participates in quality assessment and improvement activities and medication safety initiatives of the pharmacy and the hospital. Uses approved process for reporting actual prevented and near miss medication errors.
Provides resource assistance and guidance to Pharmacy Technicians and support personnel in performing their normal job duties. Provides input into the evaluation of job performance for Pharmacy Technician and support personnel.
Rotates to all applicable work assignments and work shifts of Pharmacy Services including pharmacy retail as business need dictates and contingent upon individual demonstrated competency of necessary skills and knowledge for the respective area.
Acknowledges and demonstrates professionalism for self and others.
Assists pharmacy technician as workload or need arises and performs other duties as assigned including but not limited to automated dispensing cabinet medication refill or maintenance pharmacy compounding (e.g. sterile non-sterile topical oral and IV) medication inventory management and delivery etc.

Other information:
EXPERIENCE & BASIC KNOWLEDGE:
High school graduate or equivalent degree. Completion of one to two years of college preferred.
Maintains current unrestricted Rhode Island Pharmacy Technician licensure.
Maintains and holds current National Pharmacy Technician Certification (CPhT) or has a minimum of one year pharmacy technician work experience and achieves and maintains certification within 7 months of hire.
Must possess solid computer skills including Microsoft Office Suite as well as email and calendar applications. Must be comfortable in using internet web applications and multiple pharmacy system applications.
Strong customer service presence and verbal and written communication skills are necessary to interact with customers/patients physicians and ancillary support staff.
Work is exact and requires the ability to pay attention to detail to avoid serious error in medication dispensing and payment transactions.
Must be able to multi-task and reprioritize as needed while maintaining accuracy and service standards.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
Must have the physical ability to lift carry and maneuver medication delivery equipment and pharmaceutical related inventories requiring the ability to grasp instruments and use finger dexterity. Work may require extended periods of time spent standing and walking.
Work requires the visual acuity and manual dexterity necessary to operate a personal computer and input data into the system using a typical keyboard and computer mouse to navigate screens on a computer monitor. New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.
New hires into this position must successfully pass a drug screen in conformance with Rhode Island State Law.

INDEPENDENT ACTION:
Performs independently within department policies and practices.

Refers specific complex problems to supervisor where clarification of departmental policies and procedures may be required.

SUPERVISORY RESPONSIBILITY:
None.
Assists in workflow direction of Pharmacy Technicians and support staff. Provides input into technicians and support personnel evaluations.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Newport Hospital USA: RI: Newport

Work Type: Full Time

Shift: Shift 1

Union: Non-Union

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