Job description

MHC Healthcare is seeking a Pharmacy Technician – Prior Authorization Specialist to join the Pharmacy team at the Marana Main Health Center, located in the heart of Marana, AZ. The Pharmacy Technician – Prior Authorization Specialist provides customer service in the Pharmacy, processes prior authorizations, and performs duties under the direct supervision of the Pharmacist – Prior Authorizations or a Pharmacist within the permissible activities as defined by the Arizona Board of Pharmacy (AZBoP). MHC Healthcare is a Federally Qualified Community Health Center (FQHC), with 16 sites in Tucson and Pima County. Our mission is to improve our Community by providing exceptional, whole-person healthcare.

The following qualifications are required:

• High School diploma or equivalent
• Experience as a Pharmacy Technician
• Licensed as a Pharmacy Technician by the Arizona Board of Pharmacy
• Cash handling experience
• Fingerprint Clearance Card through the Arizona Department of Public Safety (or ability to obtain upon hire)

The following qualifications are preferred:

• Experience as a Pharmacy Technician in a similar setting
• Experience with prior authorizations
• Bilingual (English/Spanish)

Equivalent combination of education and experience may be considered if applicable and must be directly related to the functions and body of knowledge required to successfully perform the job.

This position has the following supervisory responsibility:

• Does not direct or supervise others.

The ideal candidate will also possess the following knowledge, skills, and abilities:

• Thorough knowledge of Pharmacy Technician permissible duties as defined by the AZBoP.
• Familiarity with applicable local, state, and federal regulations.
• Computer proficient and the ability to use Pharmacy software.
• Knowledge of Electronic Health Records (EHR).
• Ability to effectively multi-task.
• Ability to identify problems and recommend solutions.
• Ability to establish and maintain effective working relationships with patients, staff, and the public.
• Excellent communication skills and the ability to effectively collaborate and coordinate with other staff.
• Ability to cultivate a culture of respect and service excellence through professionalism, skilled communication, and demonstrated commitment to integrity, trust, respect, and equity.
• Excellent customer service, organizational, and communication skills with emphasis on responsiveness, building trust, mutual respect, and courtesy.
• Ability to work under pressure in a fast-paced, culturally diverse environment.
• Demonstrates cultural competence and commitment to supporting and promoting diversity, equity, and inclusion through work performance and professional interactions.

Duties and Responsibilities:

• Performs clerical duties including processing patient referrals, obtaining reports and dictations, and responding to calls, mailings, and faxes.
• Documents all pertinent information and communications regarding pharmacy care provided to patients.
• Reviews EHR and works with the Pharmacist – Prior Authorizations to ensure quality of care.
• Initiates and coordinates prior authorization requests through the prior authorization program dashboard.
• Stays up-to-date with training on the prior authorization program.
• Serves as a liaison between pharmacies and providers in response to inquiries regarding status of prior authorizations.
• Supports Pharmacist – Prior Authorizations in development of programs to monitor prior authorization processing, program metrics, and reporting matrix templates
• Performs the duties of a Pharmacy Technician when needed.
• Receives and fills prescriptions according to established procedures and ensuring proper review for accuracy by supervising Pharmacist.
• Enters patient medication orders or prescriptions into the pharmacy computer system or transcribes them into appropriate documents.
• Identifies issues related to patient medication orders or prescription processing and assists the supervising Pharmacist with proposed alternative solutions, problem resolution, and follow-up.
• Documents dispensing preparation, charging information, workload, and quality assurance data.
• Follows established manual and electronic inventory control procedures.
• Complies with local, state, and federal regulations regarding the practice of pharmacy.
• Repackages and labels bulk medications into unit dose packages.
• Answers phones and provides customer service within the established scope of permissible duties of Pharmacy Technicians as defined by the AZBoP.
• Participates in audits and quarterly reviews of drug outdates.
• Assists with training and providing technical advice to other technicians and clerks.
• Understands and complies with quality control procedures.
• Recommends process improvements to pharmacy leadership, including those related to safety and quality control.
• Protects patients and employees by adhering to policies and protocols related to infection control, medication administration, storage procedures, and controlled substance regulations.
• Complies with established financial procedures including proper cash handling protocols, collection of copayments, accuracy and timeliness of insurance information, billing payors, and preparation of financial reports.
• Participates in trainings and continuing education.
• Maintains patient confidentiality.
• Complies with all MHC Healthcare policies and procedures including those related to HIPAA and compliance.

Benefits:
MHC Healthcare’s vision is to be the premier provider and employer in community health. To support our mission and vision in our community, MHC Healthcare believes health and well-being must start at home. Therefore, employees have many opportunities to care for our own health and wellness with benefits such as:

• Medical, Dental, and Vision
• 403(b) with employer contribution
• Short-term disability and other benefits
• Paid time off including 11 holidays plus vacation and sick leave accrual
• Paid bereavement, jury duty, and community service time
• Employee discount for medical services ($500 per year for full-time)
• Education reimbursement ($3,000 per year for full-time)

MHC Healthcare will recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or an other characteristic protected by law. In addition, all personnel actions such as compensation, promotion, demotion, benefits, transfers, staff reductions, terminations, reinstatement and rehire, company-sponsored training, education and tuition assistance, and social and recreational programs will be administered in accordance with the principles of equal employment opportunity.

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