Job description
Work type: On Campus
Location: Normal, Illinois
Title: PCI Technician
Division Name: Finance and Planning
Department: Client Services
Campus Location: Normal, IL
Job Summary
The PCI Technician works as part of a technical support team providing support and consultation pertaining to the configuration, setup, networking, preventative maintenance, security, troubleshooting, purchasing, inventorying, and repair of endpoint technologies, including but not limited to desktop and laptop computers, tablets, smartphones, inkjet and laser printers, e-mail and calendaring, and line-of-business applications. This position also provides documentation of solutions when necessary and tracks all incidents using the University incident management system.
This position is responsible for first and second level support, which includes working with end-users (both on-site and remotely). This can involve in-person, over-the-phone, email, and/or remote desktop support. This position is also primarily responsible for technology support and consultation to end users of payment card and e-commerce solutions.
The University's PCI systems are critical to business operations in some areas, and afterhours (evening and weekend) work will be required of the PCI IT Specialist when there is an outage affecting those systems.
This position will also be primary backup to the Executive Support Specialist and assist in priority first and second level support of top-level positions and critical roles at the University. After hours work may be required in this support function as well.
Additional Information
Position Highlights:
- This position is primarily on site, with the potential of remote work (within the state of Illinois) of up to one day per week, after the satisfactory completion of the 12-month probationary period.
University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
- For more University Benefit information: https://hr.illinoisstate.edu/benefits/
Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.
Client Services provides computing support to the entire campus community. They diagnose and resolve information technology-related issues, including problems with network connectivity and ULID accounts.
Salary Rate / Pay Rate
$28.00 - $30.50 per hour
Required Qualifications
- High school graduation or equivalent
- Any combination totaling two years (24 months) from the following categories:
a. College course work which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals 12 months
- 60 semester hours (or Associate's degree) equals 18 months
- 90 semester hours equals 24 months
- At least one year (12 months) of work experience working:
a. on a technology support team including full-time and part-time staff
b. in an IT profession with a focus on end user support or system administration utilizing technologies and skills such as the following:
- Active Directory organizational units, computers, users, and security groups
- Windows PowerShell scripting for automation of changes in Active Directory and Windows file and print servers
- Office 365 distribution lists, shared calendars, and mailboxes
- Group Policy Objects (GPOs)
- User Experience Virtualization (UE-V), redirected folders, and offline files
- Remote support utilizing ScreenConnect or a similar remote control and assistance tool
- Distributed File Systems (DFS) for network file shares
- Configuration and deployment of Windows OS with System Center Configuration Manager (SCCM)
- Networked printers
- macOS and support of macOS/iOS devices by Jamf
- Deep knowledge of Microsoft 365 tools and options
- Mobile devices, covering multiple platforms
- Zoom for virtual meetings and web conferencing needs
- Diagnosing and resolving hardware component and software issues
- Familiarity with information security compliance and best practices, primarily the Payment Card Industry Data Security Standards. Knowledge of, and familiarity with, cloud service providers and their security practices, server operating systems, directory systems such as Active Directory and LDAP, an ITSM or ticketing solution, and system vulnerability scanning.
- Demonstrated problem-solving abilities, including the ability to identify opportunities for improvement, perform independent research, and apply critical reasoning skills to solve technical issues for devices used for payment processing.
- Proven customer service skills and the ability to work with a diverse constituency.
- Ability to:
a. multitask and self-manage assigned projects and daily tasks in an environment with shifting priorities
b. ability to follow established procedures, even in a high-pressure situation
c. interact and work effectively in a team environment
- Excellent communication skills, verbal and written, including the ability to convey technical information to a non-technical audience.
Preferred Qualifications
- Experience deploying, managing, and supporting PCI-compliant Windows devices
- Desire to provide support services in a 4-year University academic environment
- Experience within a directory-based (Active Directory or LDAP) authentication environment
- Experience providing support with credit card terminals or point-of-sale systems
- Experience using virtual desktop environments such as Amazon Workspaces
- Experience completing security assessments of technology for compliance requirements
- Experience configuring, supporting, and using Sophos UTM Remote Ethernet Devices (REDs)
- Knowledge of PCI DSS requirements and how they apply to various payment channels such as credit card terminals, payment gateways, or online payments within applications
- Superior customer service skills and experience employing a high level of situational awareness and sound judgment to fully support executive customers
- Experience providing priority support services to top-level executives (e.g., President’s Office) and high importance roles (e.g., legal or internal auditing departments) within an organization
Work Hours
8:00am-4:30pm Monday through Friday; weekend or after-hours work may be required to support change management or disaster recovery or as business needs dictate.
Functional Expectations
Must be able to complete the following with or without a reasonable accommodation:
- Remain at a workstation for extended periods.
- Distinguish colors on a monitor.
- Effectively communicate on a daily basis.
Proposed Starting Date
May 2023
Required Applicant Documents
Resume
Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior
Optional Applicant Documents
Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity
Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior
Special Instructions for Applicants
Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.
If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.
To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.
Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300
The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.
Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.
Contact Information for Applicants
Kira Shelton
Human Resources
kgshelt@ilstu.edu
(309) 438-2120
Important Information for Applicants
This position is subject to a criminal background investigation based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.
Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.
Application Opened: 04/14/2023 01:00 AM CST
Application Closes: 04/27/2023 11:55 PM CST
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