Johnson & Johnson is recruiting for a Payroll Contact Center Representative (Bilingual – Spanish) within the Johnson & Johnson Global Services Organization. This position will be located in Tampa, FL and may require occasional domestic travel of up to 10%.

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of people. With $82.1 billion in 2020 sales, Johnson & Johnson is the world's most comprehensive and broadly based manufacturer of healthcare products, as well as a provider of related services, for the consumer, pharmaceutical, and medical devices markets.

Employees of the Johnson & Johnson Family of Companies works with partners in health care to touch the lives of over a billion people every day, throughout the world. If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. There are more than 2,000 employees in Human Resources, Finance, and Procurement who work for Johnson & Johnson's Global Services organization in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs. Each team performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of this organization is “to be trusted business partners who deliver growing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.

The Payroll Contact Center Representative receives calls, cases, and chats from employees regarding their pay and will answer general questions, as well as more sophisticated inquiries regarding Payroll policies and procedures with respect to employees’ pay. The representative uses a case management tool for tracking requests and may transfer and/or raise them to the Contact Center Supervisor or other service center parties if the representative is not able to resolve the issue. Additional

Responsibilities:

• Respond to payroll inquiries from current and former Johnson & Johnson employees (and, occasionally, non-employees such as contractors).
• Utilize reference materials, such as our online knowledge base to maintain a basic understanding of Payroll operations and assure accurate responses to questions and requests.
• Assure that sufficient information is collected to resolve inquiries.
• Confer with the Payroll Supervisor, as well as other colleagues, to provide complete and accurate responses and redirect unanswered/more complicated inquiries or transactions to other departments, following established processes.
• Utilize a case management tool to accurately capture, track, and follow up on information related to inquiries in accordance with established standards for case resolution.
• Perform intake, sorting, tracking, and distribution of Payroll-related documents that arrive at the service center for processing and other duties as assigned.
• Assist teammates where possible for the good of the team and department.
• Adhere to company, department, and team standards of integrity and protocol.

Qualifications

• A minimum of a bachelor’s degree is required
• A minimum of 0 - 2 years of professional experience, preferably in Customer Service is required
• Must be fluent in both English & Spanish (Bilingual)
• Excellent verbal and written communication skills and strong interpersonal skills to provide excellent Customer Service are required
• Must have the flexibility to deal with a fast-paced environment with continuously changing priorities
• Must have strong attention to detail, resourcefulness, and follow-through, as well as the ability to work independently as well as part of a team
• This position will be located in Tampa, FL and may require occasional travel of up to 10%.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through innovative programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families, and the communities in which we live and work.

For more information on how we support the whole health of our employees throughout their wellness, career, and life journey, please visit www.careers.jnj.com .