Job description

About us

From our beginnings in 2001, IN Compass Health was one of the first hospitalist providers in the nation. Since inception, we have recruited over 1000 providers and implemented more than 65 programs across the country, serving hundreds of patients each day.

Our founder has extensive experience in hospital-based medicine and managing physician-driven medical care in complex settings. His experience, supported with his executive leaders, offers a blending of talent few firms can match. IN Compass Health has worked for more than 20 years with hospitals, physicians and payers to design and implement effective, on-site inpatient care teams and programs.

Built on this solid foundation, IN Compass Health works with hospitals and medical staffs to develop and manage successful hospitalist programs. Serving a national client base, the company is headquartered in metro Atlanta.

ESSENTIAL DUTIES / RESPONSIBLITILES:

• Provides exceptional customer service to patients inquiring about their patient statements
• Answers telephones in a professional and timely manner
• Confirms and updates patient insurances- updating claims status when necessary
• Processing patient payments and mailing or emailing receipts to patients in a timely manner
• Processing returned statements – correcting bad addresses and placing statements on “hold” as needed
• Set-up and maintain patient payment plans
• Access Athena secure payment portal to post patient credit card payments.
• Scan patient charity approval letters into patients account and make accurate adjustments based on percentage indicated on letter
• Other duties assigned by Revenue Cycle Manager

QUALIFICATIONS:

• Graduate or Equivalent to a High School Diploma
• 1-3 years of patient account and customer service training and experience
• Familiar with health insurance and other third-party billing practices and guidelines
• Excellent analytical, verbal and written communication skills
• Excellent organizational skills with ability to multitask
• Basic math skills
• Ability to handle confidential information
• Genuine care and concern for the needs of callers and the ability to identify their needs
• Microsoft Office skills – emphasis on Excel and Microsoft Word
• Working knowledge of Athena Collector software or equivalent cloud based medical practice management software
• Bilingual –preferred /not required

Work Remotely

• No

Benefits

• Health, Dental & Vision
• Life & AD&D
• Short & Long-Term Disability
• Health Savings Account
• Flex Spending Account
• 401K with Profit Sharing match
• Employee Assistance Program
• PTO

KEYWORDS

• Customer Service
• Medical Insurance
• Patient payments
• Payment plans
• Athena billing
• Medical billing
• Call Center

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We require all employees to be fully vaccinated.

Ability to commute/relocate:

• Alpharetta, GA 30009: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

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