Patient Service Coordinator - MercyCare Marion
Full Time
Cedar Rapids, IA 52406
Posted
Job description
This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
Job Duties
- Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
- Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
- Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
- Opens, dates and distributes incoming mail and answers routine correspondence.
- Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
- Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
- Maintains and accurately balances cash drawer on a daily basis.
- Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
- Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
- Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.
- Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
- Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
- Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
- Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
- Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
- Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Knowledge, Skills and Abilities
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Word processing/computer knowledge required.
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Medical terminology and coding background preferred.
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Effective communication skills.
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Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).
Professional Experience
One year experience in a medical office environment preferred. Two years customer service experience preferred.
Education
High School diploma or GED required.
Licensure, Certification, Registration
N/A
Visual Acuity
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Work requires close vision, distance vision, depth perception and ability to adjust focus.
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Ability to read pertinent printed material and distinguish colors.
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Worker must be able to visually assess patients’ safety needs.
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Normal visual acuity required to maintain accuracy and neatness of work.
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Preparing and reading written documentation, use of computer.
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Peripheral vision.
Intellectual/Emotional Requirements
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Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
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Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
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Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a clinic environment.
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Adaptability to accepting responsibility for the direction, control or planning of an activity.
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Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
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Demonstrates knowledge and skills necessary to interact with the patient population of: infant, pediatric, adolescent, adult and geriatric.
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Ability to perform under stress when confronted with emergency, critical, or unusual situations.
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Ability to influence people in their opinions, attitudes or judgments about ideas or things.
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Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria; i.e., patient assessment and/or equipment performance.
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Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
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Adaptability to dealing with people beyond giving and receiving instructions.
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Able to communicate with people regarding giving and receiving of instructions.
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Adaptability to changing priorities.
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Adaptability to fluctuate between priorities on a daily basis, i.e. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.
Location: Mercy Medical Center - Cedar Rapids · G&A-Marion
Schedule: Full Time, Day, M-F 8-5
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