NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in twelve states (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 170 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for
Patient Relations Representative

Location

Join our corporate team in Tempe, AZ - this position may be Remote from any of the 12 states where NextCare currently operates. (Arizona, Colorado, Kansas, Michigan, Missouri, New Mexico, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming)

Responsibilities

The Patient Relations Representative is responsible for

• Responds to patient feedback (questions, complaints, and concerns) in accordance with regulatory guidelines and company policies to achieve a mutually acceptable resolution in a timely manner.
• Responds to feedback from other sources, such as insurance carriers and the Better Business Bureau.
• Reports service, policy and quality shortfalls to and works closely with operations management and medical leadership to assist in resolution of patient feedback.
• Escalates reported shortfalls to next supervisory level if responses are not received in a timely manner or do not adequately address the issue.
• Tracks patient feedback in designated database.
• Generates and distributes monthly reporting.
• Ensures the objectives and goals of the company are achieved by identifying and escalating organizational opportunities for improvement.
• Handles confidential patient and company information.
• Supports organizational accountability for a positive patient experience and exceeding customer expectations.
• Reviews incident reports to determines classification of each and distributes each appropriately to be addressed.
• Serves as a support resource for NextCare personnel.

• Provides support to Ancillary Services personnel.
• Treats patients and co-workers consistent with NextCare Mission Statement, Vision, Values and Performance Standards.
• Performs other related duties as assigned or described in Company policy.

How you will make an impact

The Patient Relations Representative will act as a liaison between NextCare’s patients, clinics, and corporate departments. This position is responsible for facilitating patient satisfaction.

Essential Education, Experience and Skills:

Education: Minimum of Associate’s Degree or equivalent education and experience

Experience: Minimum of two years’ experience in a patient representative function or related setting; Strong communication skills

Valued But Not Required Education, Experience and Skills:

Experience: Customer Service; Clinical background, such as Medical Assistant, Radiology Technician

Benefits:

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

Equal Opportunity Statement

NextCare Urgent Care is an Equal Opportunity Employer.

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