Job description
About Mindful:
Are you passionate about mental health & wellness and wish to make a difference in people's lives? Do you wish to make a positive impact on the current mental health crisis in this country? Mindful Care is a revolutionary national same-day mental health urgent care providing medication management, and therapeutic services to the insured individual. We are passionate about bridging the gap in access to mental healthcare in a way that promotes overall health and wellbeing for those who want help now. By weaving together our core values of professionalism, evidence-based methodologies, teamwork, adaptability, meritocracy, and putting the patient first, we can work together to ensure we are providing quality care to the populations we serve. Since launching in 2019, Mindful Care has become one of the fastest-growing healthcare companies in the Northeast and Midwest. The company is backed by some of the most prominent investors in healthcare and technology, including Sopris Capital, University of Chicago, and The Caruso Foundation, among others.
At Mindful Care, we are a globally distributed team with many of our team members located throughout the world, including in the following cities: New York, Chicago, New Jersey, Connecticut, Florida, Michigan, Kyiv, Jamaica, and Manila. We have a hybrid model with many of our staff members working both from our offices and remotely. The job description below is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
Mindful Care is an equal opportunity employer that is committed to providing all employees with a work environment free of discrimination and harassment. We celebrate diversity and welcome applicants from every background and life experience.
Position Summary:
We are hiring a Patient Experience Coordinator (PXC) to execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the “face” of Mindful Care. This role is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments. This position requires an in-office appointment, and to be physically present for the patient's needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible patient experience.
Reports to: Patient Experience Manager
Position Responsibilities:
Interact with prospective patients to connect them to Mindful Care
Support patients through the intake process and establishing their Patient Portal
Provide patients with basic tech support to facilitate their provider experience
Answer all incoming calls for all locations
Patient Check-in and Check-out
Handle all scheduling / rescheduling requests via phone/email/text
Same-day eligibility and verification
Collect balance due, copayments, and no-show fees
Return any voicemails that are left outside of business hours
Tackle all provider requests for patient contact
Office Maintenance*
Point of Contact for new office staffing*
Escort in office visits to the examination room*
Triage all incoming inquiries for other departments
Other tasks as assigned by management
- Demonstrated by in-office staff only
Qualifications:
High school diploma or equivalent required
Experience in a medical office/hospital/clinic environment previous; experience in healthcare is preferred
Prior customer service experience (medical or mental health practices preferred)
Ability to provide excellent customer service over the phone, email, text
Excellent interpersonal skills and professional manner
Strong verbal and written communication skills
Must be well organized and attentive to details
Must be able to multi-task and prioritize work in a fast-paced work environment
Must have strong computer proficiency
Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.
Additional Benefits:
Medical, Vision, Dental Health Benefits
Commuter Benefits
Health Savings Account
Dependent Care Savings Account
Flexible Spending Account
401(k)
Salary/Wage:
$20-25/hour
Position Type / Schedule:
100% in-office
Monday through Friday
8am-4pm EST
hlSVmO09eK
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.