Job description

Well established audiology practice seeking a full-time, high energy, compassionate Front Office Specialist. Must be able to multi-task and have excellent customer relation skills. Duties include answering & making phone calls, scheduling appointments, registering patients, verifying insurance benefits, data entry, simple hearing aid cleaning and assisting the providers in various tasks. Must love working as part of a team to not only ensure that our patients’ experience is remarkable, but to also ensure that our work culture is positive as well. Must exercise judgement in straightforward tasks and independently solving problems with reference to established rules and procedures. (For example, judgement will be made on how to use urgent appointment slots {typically filled on the day previous to the clinic day.})

PRIMARY RESPONSIBILITIES

• Welcoming patients who have appointments in the clinic.
• Informing Providers that patients have arrived in the clinic.
• Processing payments for appointments (taking payment, issuing receipts, marking off payment on electronic patient files).
• Assisting Providers on various tasks.
• Answering telephone calls, making appointments for the clinic, taking messages for providers.
• Checking email and phone messages for the clinic and pass on to the appropriate staff member.
• Check and process incoming faxes.
• Contacting patients when hearing aids are ready for collection after repair.
• Contacting patients to schedule delivery appointments when hearing aids are received.
• Arranging couriers for sending packages to manufacturers.
• Confirming clinic appointments.
• Creation and organization of electronic medical records (includes data entry and ability to scan documents).
• Ensuring waiting area and exam rooms are clean and tidy at all times, stocked with supplies, and supplies are reordered as needed.
• Identifying when parts, batteries, stationery, etc. are in need of reorder and placing orders.
• Obtaining physician referrals for patient appointments.
• Travel between 3 office locations (Broomfield, Boulder, Lafayette) is a must for duties that come up.

ESSENTIAL SKILLS

• Excellent phone etiquette and verbal communication skills, email skills, word processing, and computer skills
• High level of accuracy with data entry. (Careful attention to detail.)
• Ability to work as a team member or individually
• Excellent organizational skills
• Ability to multitask
• Maintain strict confidentiality per HIPAA guidelines
• Excellent customer service skills and ability to be compassionate
• Neat and well-groomed appearance

PERKS

• Position is full time with incentive plans offered following an on-boarding period. Opportunity for Growth.
• Personal and professional development trainings
• Quarterly team events (Ex. Ax Throwing, Go-Cart Racing...)

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
Require frequent sanitation and wearing of masks.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Preferred)
• Computer Skills: 3 years (Preferred)

Work Location: One location

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