Job description

This customer service position requires staff to use JAL’s specialized system to check-in and issue baggage tags and boarding passes. This position also provides “omotenashi” service while processing inbound/outbound passengers in the Immigrations/Customs and Departure Lobby/Gate areas, as well as, in our Sakura Lounge. Other duties include handling passenger complaints and irregular situations, as well as, performing other related airline duties as needed.

Minimum Requirements:

· Must be legally authorized to work in the United States (OPT applicants are welcome, however, no VISA support provided)

· Current resident of the State of Hawaii

· Must be available to work rotating shifts including: early mornings, overtime, weekends and holidays

· Bilingual (English and Japanese) preferred

· Proficiency in MS office products such as Outlook, Word, Excel, & PowerPoint

· Possess a friendly smile, positive attitude and a passion for exceptional customer service.

· Good time-management, multi-tasking and communication skills

· Must be able to pass 10-year background check required for an airport security badge.

We offer:

· An open and multi-lingual office atmosphere

· An opportunity to be part of the exciting global travel industry

· A chance to develop professional skills with career growth opportunities

Job Type :

· Full Time positon only

Experience :

· Travel Industry : 1 year

Job Type: Full-time

Schedule:

• 8 hour shift

Work Location: One location

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